Front Desk Guest Experience Lead — Day/Night Shifts

Minor Hotels Europe & Americas; Rotterdam; On-site; EUR 17,000 - 25,000; Full time

Benefits offered by this job

Training programs

End of year bonus up to 100% of月ly

Refer-a-friend bonus 500 EUR

Employee rates starting from €36 in NH

F&B discounts 30%

Friends & Family discounts

Team building events

Career growth within Minor Hotels

Salary based on Horeca CLA scale 5

Job summary

NH Atlanta Rotterdam is seeking a friendly Day/Night Receptionist on-call to welcome international guests and handle check-ins and check-outs with a smile. As part of the Front Office team, you will set the tone for guest experiences and ensure smooth operations across shifts.

You should enjoy working with people, stay calm during busy moments, and be comfortable with computer systems. Availability to start in June and work three days per week is preferred, with training and growth opportunities

Qualifications

• Guest-focused with a friendly, can-do attitude.
• Ability to stay calm and efficient during busy periods.
• Comfort with computer systems and hotel software.

Responsibilities

• Greet guests and handle check-in/check-out for day and night shifts.
• Answer questions and resolve guest inquiries promptly.
• Coordinate with other departments to meet guest needs.

Skills

Guest service mindset

Shift flexibility

Team collaboration

Computer literacy

Job description

NH Atlanta Rotterdam is seeking a friendly Day/Night Receptionist on-call to welcome international guests and handle check-ins and check-outs with a smile. As part of the Front Office team, you will set the tone for guest experiences and ensure smooth operations across shifts.

You should enjoy working with people, stay calm during busy moments, and be comfortable with computer systems. Availability to start in June and work three days per week is preferred, with training and growth opportunities