Day/Night Receptionist - On-call - NH Atlanta Rotterdam

Minor Hotels; Rotterdam; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

End of year bonus (up to 100% of gross

Refer-a-friend bonus (500 EUR)

Employee rates starting from €36 in NH

Job summary

NH Atlanta Rotterdam is seeking a Day/Night Receptionist on-call to join the Front Office team in Rotterdam. You will be the first point of contact for international guests from check-in to check-out, handling inquiries with a warm, professional demeanor.

You must enjoy guest service, be able to multitask, and be available for rotating morning, evening, and night shifts. Relevant education is a plus; starting in June, three days per week.

Qualifications

• Experience delivering guest-focused service in hospitality is preferred.
• Ability to stay calm and organized during busy periods.
• Relevant hospitality education is a plus.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Answer phone calls and handle guest emails with courtesy.
• Coordinate with other departments for guest requests and amenities.
• Prepare handover and manage cash register during shifts.

Skills

Guest service

Prioritization

Computer systems

Multitasking

Education

Hospitality education

Job description

Day/Night Receptionist - On-call - NH Atlanta Rotterdam

Date: Oct 28, 2026

Location:

Rotterdam, NL The Netherlands

Department: Front Office

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities.A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch.You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service.Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

As part of the front office team, you will be the first point of contact for our international guests from check-in to check-out.

Your Benefits at NH Hotels

• Free online & offline training organized by our own University.


• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).


• Employee rates startingfrom €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.


• Team building events, trips and holiday parties.


• The opportunity to grow within our company worldwide.


• Salary based on your experiences starting from Horeca CLA scale 5.

Your Roleat aGlance

06:45You arrive, in uniform, with a cup of coffee in the back office, your colleague from the night shift does the handover, you note the action points.
07:00You start with your checklist and are ready to provide a service with a heartfelt smile for the guests checking out.
08:00You have checked today's arrivals and communicated special details to the Desk Manager and other departments.
10:00Between phone calls, you handle incoming emails and work your way through the 'morning rush'.
12:00Enjoy your lunch with colleagues from other departments.
13:00You check whether there are still guests who need to check out and continue with your checklist until it is finished.
14:00You prepare the handover for the evening shift, start counting the cash register, and make sure all tasks are done.
14:45The evening shift has arrived, and you attend the handover.
15:00Time to go home!

What Makes You a Great Fit

• Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;


• You know how to prioritize and keep your cool during busy moments;


• You are a ‘Natural Host’. Experience and a relevant education are useful, but is not the most important for us;


• You like variety in your work and working hours. Due to alternating shifts (morning, evening, and night shifts), your life never seems dull;


• You are interested in computers and enjoy learning new systems.

You are available to start in June and able to work three days per week.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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