Desk Manager - Full-time - NH Atlanta Rotterdam

Hesperia group; Rotterdam; On-site; EUR 25,000 - 32,000; Full time

Benefits offered by this job

End of year bonus

Employee rates

F&B discount

Friends & Family discount

Team events

Career growth

Job summary

NH Hotels & Resorts in Rotterdam is seeking a receptionist to be the first contact for our international guests from check‑in to check‑out. You will follow a structured daily routine, handle check‑ins, manage emails, and coordinate with other departments to ensure guest satisfaction. Fluency in English and a customer‑minded attitude are essential.

The role offers hotel industry benefits, ongoing training, and opportunities to grow within the global NH Hotels network.

Qualifications

• Minimum years of experience as a receptionist.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Answer guest questions and coordinate with departments to fulfill needs.
• Process emails and phone inquiries during the shift.
• Maintain handover notes for the evening team.

Skills

Reception experience

Guest service

English fluency

Teamwork

Job description

Location: Rotterdam, NL The Netherlands

Department: Front Office

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities.A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch.You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service.Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

As part of the front office team, you will be the first point of contact for our international guests from check-in to check-out.

Your Benefits at NH Hotels

• Free online & offline training organized by our own University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates startingfrom €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• Salary based on your experiences starting from Horeca CLA scale 6.

Your Roleat aGlance

06:45 You arrive, in uniform, with a cup of coffee or tea in the back office. Your colleague from the night shift takes care of the handover.
07:00 You start your checklist, and, in the meantime, you keep an eye on your colleagues at the desk and support where necessary.
08:00 You have checked today's arrivals and communicated the details to the other departments.
10:00 In the absence of your manager, you attend the morning meeting. After the meeting you go back to the front office and in between the phone calls, you also process the incoming emails and work your way through the 'morning rush'.
12:00 Enjoy your lunch with colleagues from other departments.
13:00 You check whether there are still guests pending to check out and continue with your checklist until all is done.
14:00 You make sure the handover is updated for the evening shift.
14:45 The evening shift has arrived, and you make sure they know everything they need to know to begin their shift.
15:00 Time to go home!

What Makes You a Great Fit

• Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;
• You are a ‘Natural Host’ and have some years’ experience as a receptionist. Experience as a Desk Manager/Shift Leader/Supervisor is an advantage;

You are organized, detail-oriented, and confident communicating in English.

You thrive in a fast-paced environment and enjoy working as part of a team.

Are you looking for a new challenge?

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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