Bilingual Customer Success Advisor (French/English) – Hybrid

Jobster; Amsterdam; Hybride; EUR 33 000 - 39 000; Plein temps

Avantages offerts par ce poste

Monthly salary €3,000–€3,500 gross

Monthly performance bonus

Holiday allowance

25 vacation days

Travel reimbursement up to €250/month

Structured training and ongoing 지원

Mon-Fri 9:00–17:30 with 30 min lunch

Dynamic Amsterdam work environment

Résumé du poste

Jobster in Amsterdam is seeking a bilingual Customer Success/Inside Sales specialist to support French and English speaking clients across licensing, pricing, and orders. You will prepare quotes, follow up on quotations, and coordinate with Account Managers, Finance, and partners to ensure smooth service.

This hybrid role requires 3+ years in B2B IT/customer service, a strong commercial mindset, and excellent multitasking.

Qualifications

• Fluent in French and English (C1-C2) spoken and written.
• 3+ years in customer service, customer success, or inside sales (B2B and IT/software).
• Strong commercial mindset.
• Strong problem-solving skills and ability to learn quickly in a changing environment.
• University degree or equivalent in IT or related field.
• Highly organized, detail-oriented, and good at multitasking.
• Strong with numbers and comfortable working in a commercial environment.
• Customer-focused mindset with excellent communication and relationship-building skills.

Responsabilités

• Provide bilingual support in French and English by phone, email, and chat.
• Support customers with licensing, pricing, payment details, and order status.
• Prepare quotes for software licences and renewals.
• Follow up on quotes to support the sales process.
• Process orders accurately, ensuring correct details and timely deliveries.
• Communicate with suppliers to coordinate quotes and orders.
• Work closely with Account Managers, Finance, Technical Support, and external partners to deliver excellent service.
• Keep databases updated with customer and order details.
• Support with other related administrative or service tasks as needed.

Connaissances

French

English

Customer service

Inside sales

Formation

University degree in IT

Description du poste

Jobster in Amsterdam is seeking a bilingual Customer Success/Inside Sales specialist to support French and English speaking clients across licensing, pricing, and orders. You will prepare quotes, follow up on quotations, and coordinate with Account Managers, Finance, and partners to ensure smooth service.

This hybrid role requires 3+ years in B2B IT/customer service, a strong commercial mindset, and excellent multitasking.