French-Speaking Global After-Sales Orchestrator

Approach People; Groningen; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

International environment

Autonomy

Career development

Culture

Job summary

Approach People Recruitment is seeking a Service Central Support Officer in the Groningen region of the Netherlands. You will be the first contact for international French-speaking customers when a complex industrial installation faces breakdowns or maintenance needs.

You coordinate the full resolution process and act as the key link between customers and internal teams to ensure fast, smooth service. You will work in a technical environment supporting after-sales operations, with a strong

Qualifications

• Fluent in French and English.
• Bachelor’s degree or equivalent (MBO+ level also considered).
• Experience in a technical, industrial, service, or coordination role.
• Ability to manage multiple cases with accuracy and structure.
• Strong service mindset and solution-oriented approach.
• Interest in industrial machinery and complex technical environments.
• Strong analytical skills and prioritization.

Responsibilities

• Act as the main contact for French-speaking customers for all service-related requests.
• Analyze customer needs and coordinate actions across internal departments.
• Manage service cases end-to-end until full resolution.
• Prepare and follow up on service quotations, field interventions, and logistics coordination.
• Monitor technical, administrative, and financial aspects of service cases.
• Contribute to process and tool improvements (ERP, service workflows).
• Identify improvement opportunities and support after-sales development.

Skills

Fluent in French and English

Strong analytical skills

Coordination and structure

Education

Bachelor’s degree or equivalent (MBO+ level also considered)

Job description

Approach People Recruitment is seeking a Service Central Support Officer in the Groningen region of the Netherlands. You will be the first contact for international French-speaking customers when a complex industrial installation faces breakdowns or maintenance needs.

You coordinate the full resolution process and act as the key link between customers and internal teams to ensure fast, smooth service. You will work in a technical environment supporting after-sales operations, with a strong