Service Coordinator – Technical Support

Approach People; Groningen; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

International environment

Autonomy

Career development

Culture

Job summary

Approach People Recruitment is seeking a Service Central Support Officer in the Groningen region of the Netherlands. You will be the first contact for international French-speaking customers when a complex industrial installation faces breakdowns or maintenance needs.

You coordinate the full resolution process and act as the key link between customers and internal teams to ensure fast, smooth service. You will work in a technical environment supporting after-sales operations, with a strong

Qualifications

• Fluent in French and English.
• Bachelor’s degree or equivalent (MBO+ level also considered).
• Experience in a technical, industrial, service, or coordination role.
• Ability to manage multiple cases with accuracy and structure.
• Strong service mindset and solution-oriented approach.
• Interest in industrial machinery and complex technical environments.
• Strong analytical skills and prioritization.

Responsibilities

• Act as the main contact for French-speaking customers for all service-related requests.
• Analyze customer needs and coordinate actions across internal departments.
• Manage service cases end-to-end until full resolution.
• Prepare and follow up on service quotations, field interventions, and logistics coordination.
• Monitor technical, administrative, and financial aspects of service cases.
• Contribute to process and tool improvements (ERP, service workflows).
• Identify improvement opportunities and support after-sales development.

Skills

Fluent in French and English

Strong analytical skills

Coordination and structure

Education

Bachelor’s degree or equivalent (MBO+ level also considered)

Job description

Location: Groningen region, Netherlands

What if your role was to prevent critical industrial machines from stopping around the world?

In a world where large-scale recycling and sorting facilities play a key role in the transition toward a circular economy, every breakdown matters.

Your mission: to be the person ensuring these systems keep running.

Your role

As a Service Central Support Officer, you are the first point of contact for international (French‑speaking) customers when a complex industrial installation experiences a breakdown, technical issue, or requires maintenance support.

Your role goes far beyond answering requests. You analyze, structure, and coordinate the full resolution process from start to finish.

You act as the key link between the customer and internal teams (service planning, field technicians, logistics, spare parts), ensuring fast, smooth, and effective handling of every request.

You are a true orchestrator of after‑sales operations, with a direct impact on the availability and performance of industrial installations worldwide.

Key responsibilities

• Act as the main contact for French‑speaking customers for all service‑related requests (breakdowns, maintenance, technical support, inspections)
• Analyze customer needs and coordinate actions across internal departments
• Manage service cases end‑to‑end until full resolution
• Prepare and follow up on service quotations, field interventions, and logistics coordination
• Monitor technical, administrative, and financial aspects of service cases (reporting, closure, KPIs)
• Contribute to continuous improvement of processes and tools (ERP, service workflows)
• Identify improvement opportunities and support the development of after‑sales services and customer satisfaction

Your profile

You feel comfortable in technical environments and enjoy roles where coordination and structure are key.

• Fluent in French and English
• Bachelor’s degree or equivalent (MBO+ level also considered)
• Experience in a technical, industrial, service, or coordination role (or strong motivation to develop in this field)
• Ability to manage multiple cases simultaneously with accuracy and structure
• Strong service mindset and solution‑oriented approach
• Interest in industrial machinery and complex technical environments
• Strong analytical skills and ability to prioritize effectively

What we offer

• Competitive salary based on experience
• Working conditions aligned with the Netherlandsstandards
• International and technically stimulating environment
• High level of autonomy in managing your cases
• Career development opportunities within a growing international group
• Open, collaborative, and performance‑driven company culture

About the company

We are an international leader in large‑scale industrial recycling and sorting solutions.

Our technologies transform waste into valuable resources and actively contribute to the circular economy.

In a rapidly growing market, our mission is clear: to improve resource recovery and support the transition toward a more sustainable industrial future.