French-Speaking Customer Ops Specialist

Prodalim; Rotterdam; On-site; EUR 40,000 - 55,000; Full time

Job summary

An international company in the Food & Beverage sector is seeking a Customer Operations Specialist to manage and service their French-speaking customer portfolio. The role involves coordinating with sales and internal teams, handling customer orders, and ensuring optimal service across the order-to-cash cycle. The ideal candidate should have a degree, at least three years of relevant experience, and be fluent in both French and English. Knowledge of ERP systems like SAP Business One is essential.

Qualifications

• At least 3 years' experience in customer service, operations, or sales support.
• Experience with ERP systems and particularly Excel.
• Familiarity with import/export documentation is a plus.

Responsibilities

• Serve as the main contact for French-speaking customers.
• Manage customer orders end to end.
• Validate customer data at order stage.
• Handle customer and internal enquiries.
• Support sales team with operational issues.
• Address customer complaints promptly.
• Maintain accurate customer records.
• Ensure adherence to internal policies.

Skills

Fluent French

Fluent English

Customer service

Sales support

Proactive approach

Education

Degree-level education or equivalent professional experience

Tools

Microsoft Office

SAP Business One

Job description

An international company in the Food & Beverage sector is seeking a Customer Operations Specialist to manage and service their French-speaking customer portfolio. The role involves coordinating with sales and internal teams, handling customer orders, and ensuring optimal service across the order-to-cash cycle. The ideal candidate should have a degree, at least three years of relevant experience, and be fluent in both French and English. Knowledge of ERP systems like SAP Business One is essential.