French Customer Experience Specialist

Vintage.com; Gelderland; On-site; EUR 31,000 - 38,000; Full time

Job summary

Vintage.com is seeking a Customer Experience Agent to support customers across phone, email and digital channels from our hub near Arnhem, Netherlands.

You will handle inbound and outbound conversations, explain our service, adapt your communication, and take ownership to resolve issues with care and confidence. Your feedback will help improve the Vintage.com experience and you’ll collaborate with teams across Customer Experience, Operations and warehouse.

Qualifications

• Experience working with customers in a customer service environment.
• Strong verbal and written communication skills with clear customer focus.
• Ability to handle complaints calmly and constructively.
• Experience in high-volume customer service settings.
• Familiarity with CRM or customer service platforms.

Responsibilities

• Support customers across phone, email and digital channels throughout their journey with Vintage.com.
• Handle both inbound and outbound conversations, including customer queries, updates and follow-ups.
• Explain our service and next steps clearly, making sure customers know what to expect.
• Adapt your communication to the customer and situation rather than taking a one-size-fits-all approach.
• Build trust through accurate, timely and genuinely helpful communication.
• Listen carefully when something hasn’t gone to plan and understand what the customer really needs.
• Take ownership of complaints and more difficult conversations, resolving issues fairly and professionally.
• Investigate customer queries using the information and systems available to you rather than simply passing problems elsewhere.
• Know when you can resolve something yourself and when additional support or escalation is needed.
• Keep customers informed while issues are being investigated so they always understand what happens next.
• Manage your workload across different customer channels while maintaining quality and attention to detail.
• Work towards agreed service levels, quality standards and customer experience measures.

Skills

Customer service

Communication

Problem solving

Resilience

CRM experience

Team collaboration

Multitasking

Tools

CRM software

Job description

Vintage.com is seeking a Customer Experience Agent to support customers across phone, email and digital channels from our hub near Arnhem, Netherlands.

You will handle inbound and outbound conversations, explain our service, adapt your communication, and take ownership to resolve issues with care and confidence. Your feedback will help improve the Vintage.com experience and you’ll collaborate with teams across Customer Experience, Operations and warehouse.