French Customer Experience Specialist

Vintage.com; Arnhem; On-site; EUR 31,000 - 38,000; Full time

Job summary

Vintage.com is seeking a Customer Experience Agent to support customers across phone, email and digital channels from our Arnhem hub. You will guide customers through the journey, provide updates and resolve problems with care and confidence.

You will speak with customers across inbound, outbound and digital channels, adapting your communication to each situation and ensuring a high standard of service. Great listening and ownership are essential.

Qualifications

• Experience working with customers in a customer service environment.
• Strong verbal and written communication skills, with the ability to explain things clearly and adapt to different customers.
• Confidence handling difficult conversations and complaints calmly.
• Ability to work at pace with accuracy and attention to detail.

Responsibilities

• Support customers across phone, email and digital channels throughout their journey with Vintage.com.
• Handle both inbound and outbound conversations, including queries, updates and follow-ups.
• Explain our service and next steps clearly, ensuring customers know what to expect.
• Build trust through timely and helpful communication and take ownership of issues to resolve them.

Skills

Customer service

Communication

Problem solving

Job description

Vintage.com is seeking a Customer Experience Agent to support customers across phone, email and digital channels from our Arnhem hub. You will guide customers through the journey, provide updates and resolve problems with care and confidence.

You will speak with customers across inbound, outbound and digital channels, adapting your communication to each situation and ensuring a high standard of service. Great listening and ownership are essential.