Freelance Call Center Agent Inbound - Dutch (m/f/d)

eGroup; Netherlands; Remote; EUR 17,000 - 28,000; Part time

Benefits offered by this job

Comprehensive onboarding and training

100% work from home

Dedicated contact person during peak..

Flexible working hours

Reliable monthly payments

Long-term cooperation

Job summary

Zenith Quality Services Ltd. (ZQS) is expanding its Dutch-speaking customer care team and seeks highly communicative freelancers. As a Freelance Call Center Agent, you will be the first contact for many SMEs, greeting callers, taking back requests, routing calls, and providing information.

You can work 100% from home with flexible hours. We value clear communication, reliability, and the ability to adapt to different processes. A VAT ID and a private workspace are required.

Qualifications

• Dutch is native-level and English skills are strong.
• VAT ID is required.
• You can adapt to different work processes and handle your PC well.
• A dedicated workspace is available and you have reliable internet.

Responsibilities

• Greet customers' callers in a friendly and competent manner.
• Take down call back requests or route calls to the appropriate person.
• Schedule appointments and take orders.
• Provide information and assist customers as needed.

Skills

Dutch (native)

English proficiency

Communication skills

Adaptability

Tools

Windows 10/11

macOS (Big Sur/Monterey/Ventura)

Reliable internet

Job description

In order to strengthen our international team, we are now looking for highly communicative freelancers for our Dutch speaking customer care team. Zenith Quality Services Ltd. (ZQS) offers international companies professional support in their daily business operations, particularly focused on secretarial services, customer reception and phone management. As a Freelance Call Center Agent, you are the first contact person for many small and medium-sized companies. You greet customers' callers in a friendly and competent manner, take down call back requests or put calls through, make appointments, take orders and provide information.

Requirements

• You speak and write Dutch at a native level.
• You have good written and spoken English skills.
• You have a valid VAT ID No (Ust ID).
• You have a lockable separate room where you can work undisturbed.
• You have very good communication skills and a friendly, helpful nature.
• You can adapt to different work processes and handle your PC in an experienced manner.

Technical requirements:

• High speed internet connection (min. 25 Mbps Download, min. 5 Mbps Upload)
• PC or laptop with Windows10 or Windows11 (activated and licensed) or macOS (Big Sur, Monterey, Ventura)
• Cable-based fixed-line technology: VDSL, Cable (DOCSIS) or Fiber
• CPU: Minimum 4 physical cores at 2 GHz or higher
• Memory: Minimum 8 GB RAM
• Storage: At least 100 MB of free local disk space
• Screen size of 24 inches, Resolution of 1080p or higher
• Keyboard, mouse, and a USB headset for calls and meetings

What we offer you:

• Comprehensive onboarding and training
• 100% work from home
• Dedicated contact person during peak hours
• Flexible working hours
• Reliable monthly payments
• Long-term cooperation instead of short-term projects
• Guaranteed minimum hours

Highlights

You can work part-time or full-time in a modern, innovative environment with diverse colleagues. We offer competitive pay, professional training, and fair treatment to support your growth and success.

Originally posted on Himalayas