Fintech Support & Operations Specialist (Amsterdam)

Nabla; Amsterdam; On-site; EUR 35,000 - 54,000; Full time

Job summary

Shine's Amsterdam office is seeking a Customer Support Specialist to join our frontline team, helping entrepreneurs, freelancers, and bookkeepers with fast, empathetic, and insightful guidance. You will resolve questions and ensure customers have a smooth Shine experience.

You’ll be the trusted contact for Dutch users, especially on accounting questions, collaborating with teammates to deliver value and a delightful customer journey.

Qualifications

• Experience delivering fast, empathetic, and insightful help to users.
• Willingness to work in the Amsterdam office.
• Ability to support Dutch customers on accounting questions.

Responsibilities

• Be the trusted point of contact for entrepreneurs, freelancers, and bookkeepers using Shine.
• Resolve questions and provide guidance on accounting questions.
• Collaborate with the Support team to deliver exceptional value to customers.

Job description

Shine's Amsterdam office is seeking a Customer Support Specialist to join our frontline team, helping entrepreneurs, freelancers, and bookkeepers with fast, empathetic, and insightful guidance. You will resolve questions and ensure customers have a smooth Shine experience.

You’ll be the trusted contact for Dutch users, especially on accounting questions, collaborating with teammates to deliver value and a delightful customer journey.