Customer Service Specialist

ABC People; Amsterdam; Hybrid; EUR 42,000 - 52,000; Part time

Benefits offered by this job

Cozy office in Amsterdam

Hybrid work arrangement

Friday team outings

Job summary

ABC People partners with a fast-growing fintech scale-up reshaping the payments industry. In four years they’ve raised over €20 million and are expanding in Amsterdam.

As a Customer Support Specialist for the Netherlands, you’ll be the first point of contact, diagnose and resolve technical issues, and communicate clearly in Dutch. You’ll work with product, development and sales to improve the customer experience and help grow the Italian and Belgian markets.

Qualifications

• Fluent in Dutch with strong written and verbal communication.
• Ability to diagnose and resolve technical issues.
• Experience collaborating with product, development and sales teams.

Responsibilities

• Act as the main contact for customers with technical questions or issues.
• Diagnose and resolve technical problems efficiently.
• Log and track support requests in the ticketing system.
• Collaborate with internal teams to resolve customer issues.
• Collect customer feedback and identify recurring patterns to drive product improvements.

Skills

Dutch language

Technical troubleshooting

Customer communication

Collaboration

Tools

Ticketing system

Job description

We’ve partnered with a fast-growing fintech scale-up that is reshaping the payments industry. In just four years, they’ve raised over €20 million and secured support from top leaders in the fintech world. Now, they’re expanding! And you can be part of that journey.

About the Role

As a Customer Support Specialist, you’ll be the friendly, knowledgeable first point of contact for customers in the Netherlands. You respond quickly, solve technical issues with ease, and make every interaction feel effortless. You’ll also work closely with product, development, and sales teams to keep improving the customer experience and help grow the Italian and Belgian markets.

Your Responsibilities

• Act as the main contact for customers with technical questions or issues.
• Diagnose and resolve technical problems efficiently.
• Communicate clearly in Dutch.
• Log and track support requests in the ticketing system.
• Collaborate with internal teams to resolve customer issues.
• Collect customer feedback and spot recurring patterns to drive product improvements.

What You Can Expect

• A role where you make real impact on customer satisfaction and market expansion.
• Joining a driven operations team within an innovative fintech environment.
• Strong opportunities to grow within a fast-scaling start-up.
• A supportive, fun team culture with regular outings and Friday drinks.
• A cozy office in Amsterdam and the flexibility to work part-time in a hybrid setup.