Field Services Engineer

Landal; Amsterdam; Hybrid; EUR 40,000 - 57,000; Full time

Benefits offered by this job

Annual contract with probation

Salary €3,600–€5,100 gross/mo

27 days holiday

Flexible hours

Work from home option

Home office allowance

Travel allowance

Training and education

Pension plan

Parental leave

Group insurance

Job summary

Landal is seeking a Field Services Specialist to provide hands-on IT support and maintenance across our parks and offices. You will perform on-site visits, remote support, and help ensure smooth operations and a consistent user experience.

The role requires 5-7 years in IT field support, familiarity with hardware, networks, Windows/macOS, and service management tools. You will travel across sites, document activities, and contribute to security, asset management, and improvements.

Qualifications

• 5-7 years of IT field support experience.
• Strong hardware, networking, and OS knowledge (Windows, macOS, mobile).
• Experience with incident and service management tools (ServiceNow, Jira).
• Proven ability to troubleshoot complex issues under time constraints.
• Experience managing third-party service providers and hardware vendors.
• Familiar with IT asset management and CMDB practices.
• Willingness to travel frequently and work independently across parks and offices.

Responsibilities

• Provide on-site and remote technical support to park and office teams.
• Perform system health checks, preventive maintenance, and upgrades during regular visits.
• Deploy and configure IT infrastructure and end-user devices (POS, PCs, printers, network gear).
• Coordinate with the Service Delivery team for incident escalation and timely resolution.
• Assist in IT projects by setting up, testing, and validating equipment on-site.
• Document all activities, installations, and configuration changes for each location.
• Coordinate with vendors for repairs and timely delivery of IT assets.
• Ensure IT security and operational standards are followed during interventions.
• Participate in audits and asset management reviews.
• Support asset management processes including procurement, allocation, maintenance, and retirement.
• Provide feedback to improve field processes and end-user experience.
• Contribute to ongoing improvement initiatives to optimize service delivery.

Skills

IT field support

Hardware troubleshooting

Networking

Operating systems

Vendor management

IT asset management & CMDB

Travel flexibility

Tools

ServiceNow

Jira

Job description

The Field Services Specialist is responsible for providing hands-on technical support, maintenance, and

troubleshooting for IT systems and hardware across all parks and offices. The role ensures minimal downtime, optimal

equipment performance, and a consistent end-user experience by supporting both remote and on-site operations. This

includes scheduled visits to parks and offices for installations, upgrades, and project support when required.

• Provide on-site and remote technical support to park and office teams, resolving hardware, software, and network-related issues efficiently.
• Conduct regular visits to parks and offices to perform system health checks, preventive maintenance, and equipmentupgrades.
• Support deployment and configuration of IT infrastructure and end-user devices (e.g., POS systems, PCs, printers, andnetwork equipment).
• As part of Service Delivery team, ensure timely escalation and resolution of incidents or service requests.
• Assist in IT projects by setting up, testing, and validating equipment and system functionality on-site.
• Maintain detailed documentation of all support activities, installations, and configuration changes for each park andoffice.
• Coordinate with vendors and third-party partners for repairs, replacements, and timely delivery of IT assets.
• Ensure compliance with IT security and operational standards during all on-site and remote interventions.
• Participate in audits and asset management reviews to ensure accurate inventory and lifecycle tracking of IT equipmentacross all parks and offices.
• Support and track asset management processes, including procurement, allocation, maintenance, and retirement.
• Provide feedback to improve field processes, tools, and end-user experience based on findings from park and officevisits.
• Contribute to ongoing improvement initiatives to optimize IT service delivery and on-site support efficiency.

- 5-7 years of experience in IT field support or technical services, preferably within a multi-site or hospitality environment.

- Strong knowledge of hardware, networking, and operating systems (Windows, macOS, and mobile platforms).

- Experience using incident and service management tools (e.g., ServiceNow, Jira, or similar).

- Proven ability to troubleshoot complex technical issues under time constraints.

- Experience managing third-party service providers and hardware vendors.

- Familiarity with IT asset management and CMDB practices.

- Ability to travel frequently and work independently across all parks and offices.

- Industry experience in hospitality or leisure is an advantage.

Together, we go all out to offer the best to our guests and colleagues. If you join us, your efforts will be rewarded with:

• An annual contract with a trial period of one month, whereby we would of course ultimately be happy to employ you permanently.
• A salary between €3.600,- and €5.100,- gross per month on a full-time basis*.
• 27 days' holiday for a full-time working week* with the option to purchase 10 additional days off.
• Flexible working hours and the possibility of (partly) working from home.
• Working from home allowance of €2,40 per home working day.
• A travel allowance in accordance with the Landal travel allowance scheme based on €0,23 cents per km. If you decide to travel by public transport, your travel costs will be 100% reimbursed.
• Training and education options.
• Participation in the Recreation pension fund. The standard retirement date in this scheme is 67 years. The premium for this old-age pension is 21.8% of the pension basis, with Landal and you each paying half.
• Possibility of paid additional maternity and parental leave.
• Various group insurance policies, including free continuous travel insurance for you and your family.