Field services specialist

Landal GreenParks; Amsterdam; On-site; EUR 42,000 - 68,000; Full time

Benefits offered by this job

Bonus scheme

27 days holiday + 10 optional days

Flexible working hours

Work from home allowance

Travel allowance (0.23 €/km)

Training and education options

Pension fund recreation

Staff booking scheme

Travel insurance for family

Job summary

Landal GreenParks is seeking a Field Services Specialist to deliver hands-on IT support across all parks and offices. You will perform installations, upgrades, and project support, ensuring minimal downtime and a consistent end-user experience.

Expect regular travel, strong hardware and network knowledge, and a focus on asset management and IT security. This hybrid role offers flexible hours and benefits to support work-life balance.

Qualifications

• 5-7 years in IT field support or technical services.
• Strong hardware, networking, and OS knowledge (Windows, macOS, mobile).
• Experience with incident/service management tools (ServiceNow, Jira).
• Proven ability to troubleshoot complex issues under time constraints.
• Experience managing third-party service providers and hardware vendors.
• Familiarity with IT asset management and CMDB practices.

Responsibilities

• Provide on-site and remote technical support to parks and offices, resolving hardware, software, and network issues.
• Perform system health checks, preventive maintenance, and equipment upgrades during visits.
• Deploy and configure IT infrastructure and end-user devices (POS, PCs, printers, network gear).
• Escalate and resolve incidents or service requests in a timely manner.
• Assist in IT projects by setting up, testing, and validating equipment on-site.

Skills

IT field support

Hardware knowledge

Networking

Operating systems

Incident management tools

Troubleshooting under time constraints

Vendor management

IT asset management

Travel readiness

Hospitality industry experience

Education

IT-related education (preferred)

Tools

ServiceNow

Jira

Job description

Over de baan

The Field Services Specialist is responsible for providing hands-on technical support, maintenance, and troubleshooting for IT systems and hardware across all parks and offices. The role ensures minimal downtime, optimal equipment performance, and a consistent end‑user experience by supporting both remote and on‑site operations. This includes scheduled visits to parks and offices for installations, upgrades, and project support when required.

Wat je gaat doen

• Provide on‑site and remote technical support to park and office teams, resolving hardware, software, and network‑related issues efficiently.
• Conduct regular visits to parks and offices to perform system health checks, preventive maintenance, and equipment upgrades.
• Support deployment and configuration of IT infrastructure and end‑user devices (e.g., POS systems, PCs, printers, and network equipment).
• As part of Service Delivery team, ensure timely escalation and resolution of incidents or service requests.
• Assist in IT projects by setting up, testing, and validating equipment and system functionality on‑site.
• Maintain detailed documentation of all support activities, installations, and configuration changes for each park and office.
• Coordinate with vendors and third‑party partners for repairs, replacements, and timely delivery of IT assets.
• Ensure compliance with IT security and operational standards during all on‑site and remote interventions.
• Participate in audits and asset management reviews to ensure accurate inventory and lifecycle tracking of IT equipment across all parks and offices.
• Support and track asset management processes, including procurement, allocation, maintenance, and retirement.
• Provide feedback to improve field processes, tools, and end‑user experience based on findings from park and office visits.
• Contribute to ongoing improvement initiatives to optimize IT service delivery and on‑site support efficiency.

Wie je bent

• 5-7 years of experience in IT field support or technical services, preferably within a multi‑site or hospitality environment.
• Strong knowledge of hardware, networking, and operating systems (Windows, macOS, and mobile platforms).
• Experience using incident and service management tools (e.g., ServiceNow, Jira, or similar).
• Proven ability to troubleshoot complex technical issues under time constraints.
• Experience managing third‑party service providers and hardware vendors.
• Familiarity with IT asset management and CMDB practices.
• Ability to travel frequently and work independently across all parks and offices.
• Industry experience in hospitality or leisure is an advantage.

Wat we je bieden

• An annual contract with a trial period of one month, with the intention of permanent employment.
• A bonus scheme.
• 27 days' holiday for a full‑time working week, with the option to purchase 10 additional days off.
• Flexible working hours and the possibility of partly working from home.
• Working from home allowance of €2,40 per home working day.
• A travel allowance in accordance with the Landal travel allowance scheme based on €0,23 per km. If you travel by public transport, your travel costs will be 100% reimbursed.
• Training and education options.
• Participation in the Recreation pension fund, with Landal and you each paying half of the premium.
• Possibility of paid additional maternity and parental leave.
• Various group insurance policies, including free continuous travel insurance for you and your family.
• A favorable staff booking scheme.