Field services specialist

landal; Amsterdam; Hybrid; EUR 40,000 - 57,000; Full time

Benefits offered by this job

Bonus scheme

27 days holiday

Home working option

Home working allowance

Travel allowance

Training & development

Pension fund recreation

Parental leave

Travel insurance

Staff booking scheme

Job summary

Landal is seeking a Field Services Specialist to provide hands-on technical support, maintenance, and troubleshooting for IT systems across all parks and offices. The role covers on-site visits, remote support, and project-driven deployments to ensure minimal downtime and a consistent end-user experience.

Ideal candidates have 5-7 years of IT field support experience in multi-site or hospitality settings, with strong hardware, networking, and OS knowledge.

Qualifications

• 5-7 years of experience in IT field support or technical services, preferably in a multi-site or hospitality environment.
• Strong knowledge of hardware, networking, and operating systems (Windows, macOS, and mobile platforms).
• Experience using incident and service management tools (ServiceNow, Jira, or similar).
• Proven ability to troubleshoot complex technical issues under time constraints.
• Experience managing third-party service providers and hardware vendors.
• Familiarity with IT asset management and CMDB practices.
• Ability to travel frequently and work independently across all parks and offices.

Responsibilities

• Provide on-site and remote technical support to park and office teams, resolving hardware, software, and network-related issues efficiently.
• Conduct regular visits to parks and offices to perform system health checks, preventive maintenance, and equipment upgrades.
• Support deployment and configuration of IT infrastructure and end-user devices (e.g., POS systems, PCs, printers, and network equipment).
• As part of Service Delivery team, ensure timely escalation and resolution of incidents or service requests.
• Assist in IT projects by setting up, testing, and validating equipment and system functionality on-site.
• Maintain detailed documentation of all support activities, installations, and configuration changes for each park and office.
• Coordinate with vendors and third-party partners for repairs, replacements, and timely delivery of IT assets.
• Ensure compliance with IT security and operational standards during all on-site and remote interventions.
• Participate in audits and asset management reviews to ensure accurate inventory and lifecycle tracking of IT equipment across all parks and offices.
• Support and track asset management processes, including procurement, allocation, maintenance, and retirement.
• Provide feedback to improve field processes, tools, and end-user experience based on findings from park and office visits.
• Contribute to ongoing improvement initiatives to optimize IT service delivery and on-site support efficiency.

Skills

IT field support

Hardware & Networking

Operating Systems

Incident management

Vendor management

Asset management

Travel readiness

Tools

ServiceNow

Jira

Job description

About the role:

The Field Services Specialist is responsible for providing hands‑on technical support, maintenance, and troubleshooting for IT systems and hardware across all parks and offices. The role ensures minimal downtime, optimal equipment performance, and a consistent end‑user experience by supporting both remote and on‑site operations. This includes scheduled visits to parks and offices for installations, upgrades, and project support when required.

What will you do:

• Provide on‑site and remote technical support to park and office teams, resolving hardware, software, and network‑related issues efficiently.
• Conduct regular visits to parks and offices to perform system health checks, preventive maintenance, and equipmentupgrades.
• Support deployment and configuration of IT infrastructure and end‑user devices (e.g., POS systems, PCs, printers, andnetwork equipment).
• As part of Service Delivery team, ensure timely escalation and resolution of incidents or service requests.
• Assist in IT projects by setting up, testing, and validating equipment and system functionality on‑site.
• Maintain detailed documentation of all support activities, installations, and configuration changes for each park andoffice.
• Coordinate with vendors and third‑party partners for repairs, replacements, and timely delivery of IT assets.
• Ensure compliance with IT security and operational standards during all on‑site and remote interventions.
• Participate in audits and asset management reviews to ensure accurate inventory and lifecycle tracking of IT equipmentacross all parks and offices.
• Support and track asset management processes, including procurement, allocation, maintenance, and retirement.
• Provide feedback to improve field processes, tools, and end‑user experience based on findings from park and officevisits.
• Contribute to ongoing improvement initiatives to optimize IT service delivery and on‑site support efficiency.

This is you:

• - 5-7 years of experience in IT field support or technical services, preferably within a multi‑site or hospitality environment.
• - Strong knowledge of hardware, networking, and operating systems (Windows, macOS, and mobile platforms).
• - Experience using incident and service management tools (e.g., ServiceNow, Jira, or similar).
• - Proven ability to troubleshoot complex technical issues under time constraints.
• - Experience managing third‑party service providers and hardware vendors.
• - Familiarity with IT asset management and CMDB practices.
• - Ability to travel frequently and work independently across all parks and offices.
• - Industry experience in hospitality or leisure is an advantage.

What we offer:

• Annual contract with a trial period of one month, whereby we would of course ultimately be happy to employ you permanently.
• Salary between €3.600,- and €5.100,- gross per month on a full‑time basis*.
• Bonus scheme.
• 27 days' holiday for a full‑time working week* with the option to purchase 10 additional days off.
• Flexible working hours and the possibility of (partly) working from home.
• Working from home allowance of €2,40 per home working day.
• Travel allowance in accordance with the Landal travel allowance scheme based on €0,23 cents per km. If you decide to travel by public transport, your travel costs will be 100% reimbursed.
• Training and education options.
• Participation in the Recreation pension fund. The standard retirement date in this scheme is 67 years. The premium for this old‑age pension is 21.8% of the pension basis, with Landal and you each paying half.
• Possibility of paid additional maternity and parental leave.
• Various group insurance policies, including free continuous travel insurance for you and your family.
• A favorable staff booking scheme.

We’re building on our new Happy Place. Landal and Roompot are becoming one brand - Landal - and that’s why you will see some exciting new challanges. With a vision to become the European leader in holiday breaks in nature, it’s our ambition to grow, and we’d like you to come and grow with us.

Currently based in 3 locations (Zwolle, Den Haag and Goes), we’re going to bring everyone together as one team in our amazing new Amsterdam HQ.