Field Service Manager

Olympus Corporation; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

Olympus Corporation is seeking a Manager of Field Service Engineers to oversee regional service operations, installation, maintenance, and remote technical support for customers. You will lead a team of Field Service Technicians, ensure SOP adherence, improve field performance, and drive service contract sales.

The role emphasizes strong leadership, engineering background, and experience with medical equipment installations and diagnostics.

Qualifications

• Strong technical or engineering background.
• Proven leadership in engineering or technical teams with the ability to motivate employees and build a successful team.
• Proven track record in delivery of medical equipment project installations and fault diagnostics.
• Experience with performance measurement.
• Healthcare experience is an advantage.
• Leadership experience.
• Ability to develop and drive improvements within the team.

Responsibilities

• Manage all regional service operations in line with quality objectives and efficient use of resources.
• Ensure guidelines and relevant Service SOPs are implemented and followed by the team.
• Lead Field Service Technicians and daily field service activities for the full product range; conduct regular team meetings.
• Monitor, report, and improve performances of the Field Service team and the installed base.
• Take corrective and preventive actions to achieve goals with the right timing, quality, and resources.
• Serve as the first escalation point for customer queries within Field Service.
• Promote Service contract sales.
• Initiate and implement improvement ideas to generate service business and lower costs.
• Ensure Field Service KPIs are met and drive improvements within the team.
• Lead for internal and external audits.

Skills

Leadership experience

Engineering background

Team motivation

Job description

We are hiring for a Manager of our Field Service Engineers who will be responsible for ensuring the installation, maintenance, and remote technical support for our customers. The role is responsible for ensuring the installation, maintenance (preventive, predictive, corrective, and legal), and remote technical support for our customers is managed in line with the Service Level Agreements and equipment uptime target.

Responsibilities

• Manage all regional service operations in line with quality objectives and efficient use of resources
• Ensuring all guidelines and relevant Service SOPs are implemented and followed by the team
• Manage the team of Field Service Technicians (FST) and daily field service activities for the full product range. Lead regular team meetings to share knowledge and to improve transparency.
• Monitor, report, and improve performances of the Field Service team and the installed base.
• Take corrective & preventive actions to achieve goals with the right timing, quality, and resources.
• Close customer interaction and the first escalation point for customer queries within Field Service.
• Promote Service contract sales.
• Initiate and execute improvement ideas to generate service business and lower costs.
• Ensure Field Service KPIs are reached and drive improvements within the team.
• Lead CSM improvement monitoring and improvement activities.
• Lead for internal and external audits.

Qualifications

• Strong technical or engineering backg
• Proven success in leadership within engineering or technical teams with the ability to strongly motivate employees and to build and develop a successful team sp
• Proven track record in the delivery of medical equipment project installations and success in fault diagnostics and rep
• Experience within performance meas
• Experience within healthcare is an advan
• Leadership exper
• ienceAbility to develop and drive improvements within the