Field Service Engineer, Nanofabrication Systems (Travel)

RAITH Group; Best; On-site; EUR 55,000 - 90,000; Full time

Job summary

RAITH Group seeks a Field Service Engineer EBPG to manage customer cases, install and survey systems, and train customers. You will collaborate with service colleagues and cross-functional teams while traveling regionally and internationally to support clients.

The role requires a degree in electrical engineering, strong communication, and willingness to travel. German is desirable; travel expectations are high for regional/international support.

Qualifications

• Bachelor or Master degree in electrical engineering or equivalent with experience in a similar role.
• Fluent in English; German desirable.
• Willing to travel regionally and internationally to support customers.

Responsibilities

• Managing assigned customer cases, including maintenance, fault diagnosis and repairs.
• Installing new systems and performing site surveys, followed by training and guidance to the customer.
• Cooperating with Service colleagues and cross-functional teams including Production and Engineering.
• Preparing service tasks, translating requirements into materials and tools, and supporting the team when not travelling.
• Providing clear communication to customers regarding work performed, findings and follow-up actions.
• Completing administrative tasks such as service reporting, parts documentation, time registration and escalation of unresolved issues.
• Identifying improvement opportunities within daily work processes and contributing to continuous service improvement.

Skills

Fluent in English

Willing to travel

Customer-focused

Structured in work

Education

Bachelor or Master in Electrical Engineering

Job description

RAITH Group seeks a Field Service Engineer EBPG to manage customer cases, install and survey systems, and train customers. You will collaborate with service colleagues and cross-functional teams while traveling regionally and internationally to support clients.

The role requires a degree in electrical engineering, strong communication, and willingness to travel. German is desirable; travel expectations are high for regional/international support.