Field Service Engineer EBPG (m/f/d)

RAITH Group; Best; On-site; EUR 55,000 - 90,000; Full time

Job summary

RAITH Group seeks a Field Service Engineer EBPG to manage customer cases, install and survey systems, and train customers. You will collaborate with service colleagues and cross-functional teams while traveling regionally and internationally to support clients.

The role requires a degree in electrical engineering, strong communication, and willingness to travel. German is desirable; travel expectations are high for regional/international support.

Qualifications

• Bachelor or Master degree in electrical engineering or equivalent with experience in a similar role.
• Fluent in English; German desirable.
• Willing to travel regionally and internationally to support customers.

Responsibilities

• Managing assigned customer cases, including maintenance, fault diagnosis and repairs.
• Installing new systems and performing site surveys, followed by training and guidance to the customer.
• Cooperating with Service colleagues and cross-functional teams including Production and Engineering.
• Preparing service tasks, translating requirements into materials and tools, and supporting the team when not travelling.
• Providing clear communication to customers regarding work performed, findings and follow-up actions.
• Completing administrative tasks such as service reporting, parts documentation, time registration and escalation of unresolved issues.
• Identifying improvement opportunities within daily work processes and contributing to continuous service improvement.

Skills

Fluent in English

Willing to travel

Customer-focused

Structured in work

Education

Bachelor or Master in Electrical Engineering

Job description

We are a world-leading high-tech company developing maskless nanofabrication systems and characterization solutions. Defined by a dynamic environment that is at the forefront of tomorrow’s technological advances on a global scale, we are seeking challengers ready to shape the future with us. We are looking for individuals who thrive in visionary and collaborative environments, bringing their unique strengths and their passion to make RAITH the innovative force it is. Interested to write the next chapters of our success story together with our 450-strong team? We are currently looking to fill a full-time Field Service Engineer EBPG (m/f/d) position, preferably in Italy or Spain, due to customer proximity and travel requirements.

About us

We are a world-leading high-tech company developing maskless nanofabrication systems and characterization solutions. Defined by a dynamic environment that is at the forefront of tomorrow’s technological advances on a global scale, we are seeking challengers ready to shape the future with us. We are looking for individuals who thrive in visionary and collaborative environments, bringing their unique strengths and their passion to make RAITH the innovative force it is. Interested to write the next chapters of our success story together with our 450-strong team? We are currently looking to fill a full-time Field Service Engineer EBPG (m/f/d) position, preferably in Italy or Spain, due to customer proximity and travel requirements.

Your mission

• Managing assigned customer cases, including periodic maintenance, fault diagnosis and execution of repairs.
• Installing new systems and performing site surveys, followed by training and clear guidance to the customer.
• Close cooperation with Service colleagues (other FSE's and technical support) and cross functional teams including Production and Engineering.
• Preparing upcoming service tasks, translating service requirements into materials and tools needed, and supporting the team when not travelling.
• Providing clear communication to customers regarding performed work, technical findings and recommended follow-up actions.
• Completing administrative tasks such as service reporting, documentation of used parts, time registration and escalation of unresolved issues.
• Identifying improvement opportunities within daily work processes and contributing to continuous improvement of service delivery.

Your Qualifications

• Bachelor or Master degree in electrical engineering or a comparable field of study and experience in a similar role, preferably in a high technical environment.
• Ability to follow procedures, safety standards and work instructions.
• Fluent in English, German desirable.
• Willing to travel regionally and internationally to support customers as required.
• Customer-focused, accurate and structured in work execution.

Why us?

• Work at the forefront of nanofabrication technology, contributing to innovations in research and industry.
• A collaborative and supportive team environment.
• Diverse personnel development measures and development prospects in a growing global organization

Contact person

Konstantinos Gkrekos, Service Manager

De Dintel 27

5684 PS Best

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Message to Recruitment Agencies

This vacancy is exclusively intended for candidates who are personally seeking employment at Raith. It is not open to recruitment agencies or individuals represented by such agencies. We kindly request that agencies refrain from approaching us regarding this vacancy. Any unsolicited submissions will not be considered and will be treated as non-compliant with our recruitment policy.