Export Europe Senior Customer Operations Lead

FrieslandCampina; Amersfoort; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Career progression possibilities

Training and development

Autonomy to create long-term impact

Collaborative work environment

Knowledge sharing culture

Competitive compensation

Job summary

FrieslandCampina is seeking a Senior Customer Operations Specialist in Amersfoort, Netherlands to lead continuous improvement across multiple supply chains and digital platforms. You will drive end-to-end order-to-cash execution, coordinate system changes, and act as a senior point of contact for complex customer inquiries in a highly automated environment.

You will collaborate with IT, Logistics, and Customer Operations teams to translate data into actionable insights and support

Qualifications

• Bachelor’s degree with 5+ years of experience, or a Master’s degree with 3+ years of experience in Customer Operations, SCM, or Logistics.
• Experience in customer service, ideally FMCG.
• Fluent in English (written and spoken).
• Dutch proficiency is a strong plus.
• Solid knowledge of FMCG supply chain processes and end-to-end order-to-cash execution.
• Expertise in order processing, transport coordination, invoicing, and complaints/returns handling.
• Familiarity with ERP systems, customer integration platforms, and digital tools supporting automated order flows (EDI, portals, RPA).
• Proven ability to lead CI initiatives, support system testing, and solve structural process issues.
• Experience with Salesforce is a strong plus; SAP S/4HANA is a strong plus.

Responsibilities

• Drive continuous improvement initiatives and coordinate projects within a multi-plant supply chain.
• Oversee automated order, delivery, and invoicing flows; perform root-cause analysis and implement improvements.
• Coordinate end-to-end regression testing during system upgrades to ensure business continuity.
• Serve as senior point of contact for complex customer/logistics inquiries with proactive communication.
• Translate system and supply chain data into actionable insights and share best practices across teams.

Skills

Customer operations

Process improvement

CI initiatives

ERP systems

English fluency

Dutch language

Education

Bachelor’s or Master’s in relevant field

Tools

SAP S4HANA

Salesforce

Job description

FrieslandCampina is seeking a Senior Customer Operations Specialist in Amersfoort, Netherlands to lead continuous improvement across multiple supply chains and digital platforms. You will drive end-to-end order-to-cash execution, coordinate system changes, and act as a senior point of contact for complex customer inquiries in a highly automated environment.

You will collaborate with IT, Logistics, and Customer Operations teams to translate data into actionable insights and support