Senior Europe Customer Ops Lead — CI & Service Excellence

FrieslandCampina group; Amersfoort; On-site; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Career development

Training opportunities

Autonomy

Job summary

FrieslandCampina is seeking a Senior Customer Operations Specialist for Export Europe in Amersfoort. You will drive customer-centric service enhancements across automated supply chains, lead CI initiatives, and coordinate end-to-end order-to-cash processes.

Your role includes collaborating with IT and supply chain partners to implement new solutions and improve service performance. You will oversee system testing, regression activities during upgrades, and act as a senior contact for complex

Qualifications

• .Bachelor’s or Master’s degree with 3+ years/5+ years experience in Customer Operations, SCM, or Logistics.
• .Experience in customer service, preferably FMCG.
• .Fluent in English (written and spoken). Dutch language skills are a strong plus.
• .Solid knowledge of FMCG supply chain processes and end-to-end order-to-cash execution.
• .Expertise in order processing, transport coordination, invoicing, and handling complaints/returns.
• .Experience with ERP and customer integration platforms, including automated order flows (EDI, portals, robotic processes).
• .Proven ability to lead CI initiatives, support system testing, and solve process issues.
• .Experience with Salesforce is a strong plus and SAP S/4HANA is a strong plus.

Responsibilities

• Lead continuous improvement initiatives to enhance customer-centric service delivery.
• Oversee end-to-end order-to-cash processes across multiple supply chains.
• Coordinate testing and changes during system upgrades to ensure business continuity.
• Serve as senior point of contact for complex customer/logistics inquiries and translate data into insights.

Skills

English fluency

Dutch language knowledge

Customer operations knowledge

Supply chain management

Process improvement

ERP systems expertise

Salesforce experience

SAP S4HANA experience

Education

Bachelor’s degree in relevant field

Master’s degree in relevant field

Tools

Salesforce

SAP S/4HANA

ERP systems

Job description

FrieslandCampina is seeking a Senior Customer Operations Specialist for Export Europe in Amersfoort. You will drive customer-centric service enhancements across automated supply chains, lead CI initiatives, and coordinate end-to-end order-to-cash processes.

Your role includes collaborating with IT and supply chain partners to implement new solutions and improve service performance. You will oversee system testing, regression activities during upgrades, and act as a senior contact for complex