Junior Customer Service Specialist Nederland (all genders)

FrieslandCampina; Amersfoort; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Internal career progression opportunities

Investments in training and education

Collaborative working environment

Job summary

FrieslandCampina is seeking a Junior Customer Operations Specialist to ensure smooth customer service execution within a complex supply chain in Amersfoort, Netherlands. This role involves order processing, customer communication, and collaboration with various teams to uphold a high-quality service. The ideal candidate will have experience in customer service within an FMCG context and be fluent in Dutch, with a Bachelor's degree or equivalent experience. The company offers a dynamic work environment promoting professional growth.

Qualifications

• Bachelor's degree with 3+ years experience, or Master's degree preferred.
• Experience in customer service, preferably in FMCG.
• Fluency in Dutch and good English proficiency.

Responsibilities

• Support order processing and customer communication.
• Monitor delivery and system outputs, resolve discrepancies.
• Collaborate with internal teams to enhance customer satisfaction.

Skills

Customer service experience

Fluency in Dutch

Proficiency in English

Understanding of FMCG supply chain

Order processing expertise

Experience with ERP systems

Familiarity with Salesforce

Experience with SAP S4HANA

Education

Bachelor’s degree in relevant field

Master’s degree in relevant field

Tools

Salesforce

SAP S4HANA

ERP systems

Job description

As a Junior Customer Operations Specialist, you play a crucial role in ensuring smooth and accurate customer service execution within a highly automated and complex supply chain environment. You support order processing, customer communication, and issue resolution while gaining hands‑on experience across multiple digital platforms and supply chains. This role provides the perfect foundation for developing a career in Customer Operations and Supply Chain.

What We Ask

• Bachelor’s degree with 3+ years of experience, or a Master’s degree—preferably in Customer Operations, Supply Chain Management, or Logistics.
• Experience in a customer service environment, preferably in FMCG.
• Fluency in Dutch and a good proficiency in English (written and spoken).
• Understanding of FMCG supply chain processes.
• Expertise in customer service activities such as order processing, transport coordination, invoicing, debit/credit handling, and complaint/return handling.
• Familiarity with ERP systems, customer integration platforms, and digital tools supporting the end‑to‑end Order‑to‑Cash process.
• Experience with Salesforce is a strong plus.
• Experience with SAP S4HANA is a strong plus.

What We Offer

• Your salary will be based on the level of the position, your experience, and your education.
• FrieslandCampina rewards more than just financially; we believe it is important that you continue to grow, as your development benefits both our products and your career.
• Internal career progression is strongly encouraged, and we invest in relevant training and education within your field of expertise.
• We give you trust and autonomy to create long‑term impact that contributes to better nutrition for the world.
• We offer an informal yet ambitious working environment where you collaborate with driven and professional colleagues.
• On the work floor, you will also notice a strong focus on exchanging knowledge among colleagues—after all, that’s how you learn the most.

Vacancy Description

As Junior Customer Operations Specialist, you support the Customer Operations team in delivering reliable, high‑quality service for the customers within the Opco Netherlands within the Europe organization. Working in a functional team setup, you contribute to the daily execution of the Order‑to‑Cash process, ensuring accurate order entry, validation, and flow monitoring across digital channels such as EDI, web portals, and robotic processes.

You actively monitor delivery and system outputs, identify discrepancies, and collaborate with internal teams to resolve issues that impact customer satisfaction. You communicate with customers and logistics partners to provide proactive updates and manage expectations.

This role also offers the opportunity to support continuous improvement initiatives, often IT‑related, by identifying process gaps and contributing to optimization and automation efforts. Through involvement in system testing, documentation, and cross‑team routines, you build strong foundational knowledge of end‑to‑end supply chain processes and integrated digital systems.

We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.

You become part of the Customer Operations Team in the Cluster in Amersfoort. You work closely with colleagues across different Customer Operations teams, Customer Supply Chain, IT, Logistics, and external customer platforms.