Customer Operations Associate — End-to-End Supply Chain Growth

FrieslandCampina; Amersfoort; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Internal career progression opportunities

Investments in training and education

Collaborative working environment

Job summary

FrieslandCampina is seeking a Junior Customer Operations Specialist to ensure smooth customer service execution within a complex supply chain in Amersfoort, Netherlands. This role involves order processing, customer communication, and collaboration with various teams to uphold a high-quality service. The ideal candidate will have experience in customer service within an FMCG context and be fluent in Dutch, with a Bachelor's degree or equivalent experience. The company offers a dynamic work environment promoting professional growth.

Qualifications

• Bachelor's degree with 3+ years experience, or Master's degree preferred.
• Experience in customer service, preferably in FMCG.
• Fluency in Dutch and good English proficiency.

Responsibilities

• Support order processing and customer communication.
• Monitor delivery and system outputs, resolve discrepancies.
• Collaborate with internal teams to enhance customer satisfaction.

Skills

Customer service experience

Fluency in Dutch

Proficiency in English

Understanding of FMCG supply chain

Order processing expertise

Experience with ERP systems

Familiarity with Salesforce

Experience with SAP S4HANA

Education

Bachelor’s degree in relevant field

Master’s degree in relevant field

Tools

Salesforce

SAP S4HANA

ERP systems

Job description

FrieslandCampina is seeking a Junior Customer Operations Specialist to ensure smooth customer service execution within a complex supply chain in Amersfoort, Netherlands. This role involves order processing, customer communication, and collaboration with various teams to uphold a high-quality service. The ideal candidate will have experience in customer service within an FMCG context and be fluent in Dutch, with a Bachelor's degree or equivalent experience. The company offers a dynamic work environment promoting professional growth.