European Customer Service Specialist (SAP, Hybrid)

Nordson Industrial Coating Systems; Netherlands; Remote; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Holiday allowance

13th month salary

Training in SAP

Job summary

Nordson Industrial Coating Systems in Geleen, Netherlands, seeks a Customer Service Employee to manage orders, quotations, and customer inquiries across Europe. You will work closely with Sales, Finance, Operations and Technical Support to ensure accurate order processing and timely updates.

The role offers exposure to SAP-based workflows, international collaboration, and opportunities for growth within a global organization.

Qualifications

• Must be customer-oriented with a professional and friendly approach.
• Strong English communication skills, both written and verbal.
• Analytical thinking and problem-solving abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Act as a primary point of contact for customers and internal stakeholders across Europe.
• Create and process quotations and customer orders using SAP and related systems.
• Manage customer inquiries received via email, telephone, and ticketing systems.
• Provide customers with accurate updates regarding orders, deliveries, and requests.
• Handle returns, warranty claims, credit requests, and other after-sales activities.
• Resolve customer issues and coordinate escalation when required.
• Collaborate with Sales, Finance, Warehouse, Operations, and Technical Support teams.
• Ensure accurate data entry and maintenance of customer and order information.
• Proactively follow up on open quotations, orders, and customer requests.

Skills

Customer focus

Communication skills

Attention to detail

Problem solving

Team player

Multicultural mindset

Tools

SAP

Oracle

Job description

Nordson Industrial Coating Systems in Geleen, Netherlands, seeks a Customer Service Employee to manage orders, quotations, and customer inquiries across Europe. You will work closely with Sales, Finance, Operations and Technical Support to ensure accurate order processing and timely updates.

The role offers exposure to SAP-based workflows, international collaboration, and opportunities for growth within a global organization.