European Head of Customer Insights & Strategy

Adyen; Amsterdam; Hybrid; EUR 150,000 - 190,000; Full time

Job summary

Adyen is seeking a Head of Customer Insights, Europe, to elevate merchant voices across payments and shape market strategy. You will translate customer feedback into actionable insights and scale advisory communities across Europe.

The role focuses on leading thought leadership, regulatory influence, and executive engagement. You will collaborate with cross-functional teams and industry stakeholders to position Adyen as a trusted partner.

Qualifications

• 5+ years of deep, hands-on domain experience within the payments, acquiring, or merchant fintech ecosystem.
• Ability to confidently debate and present on European payment trends, card network rules, and regulatory frameworks (e.g., PSD3, open banking, instant payments).
• Proven track record as a keynote speaker, panelist, or executive moderator at industry conferences and client events.

Responsibilities

• Thought Leadership & Brand Amplification: Develop and publish high-impact content; lead executive conference speaking strategy; collaborate with Marketing, PR and Communications to amplify Adyen’s brand; drive Europe-wide event strategy.
• Industry & Regulatory Influence: Debate and present on European payment trends; represent Adyen in industry boards; translate regulatory developments into actionable insights; influence external stakeholders.
• Customer Insights & Advisory: Design and steward Customer Advisory Board for strategic merchants; scale merchant feedback communities; partner cross-functionally to integrate customer perspectives into product and commercial lifecycles.

Skills

Thought leadership

Brand amplification

Regulatory fluency

Public speaking

Customer insights

Executive engagement

Cross-functional leadership

Ecosystem influence

Job description

Adyen is seeking a Head of Customer Insights, Europe, to elevate merchant voices across payments and shape market strategy. You will translate customer feedback into actionable insights and scale advisory communities across Europe.

The role focuses on leading thought leadership, regulatory influence, and executive engagement. You will collaborate with cross-functional teams and industry stakeholders to position Adyen as a trusted partner.