EMEA Head of Technical Support & Strategy

EngineersOfAI; Amsterdam; On-site; EUR 140,000 - 190,000; Full time

Job summary

Adyen seeks a strategic Head of Support, EMEA to lead a 90+ person technical and operational team across the region. You will define the regional strategy, drive performance, and partner with Commercial, Product, and Operations to align on regional needs and feature readiness.

You’ll influence critical customer conversations, shape the support organization’s evolution, and ensure a scalable, best-in-class experience for large enterprise clients in the EMEA region.

Qualifications

• 15+ years of enterprise-level customer support experience.
• Experience scaling regional/global support teams (50+ FTE).
• Proven B2B frontline, tiered, and technical support leadership.
• Strategic thinker who translates feedback into long-term plans.
• Ability to collaborate across Support, Commercial, Product and Operations.
• Willingness to relocate to Amsterdam.

Responsibilities

• Define and execute regional support strategy for EMEA.
• Lead a 90+ person team, with managers of managers.
• Represent support in customer conversations and QBRs.
• Drive change management and continuous process improvements.
• Partner with Commercial, Product, and Operations for regional alignment.

Skills

Enterprise-level support

Global/Regional leadership

B2B frontline support

Generative AI

Strategic thinking

Cross-functional collaboration

Salesforce Service Cloud

Tools

Salesforce Service Cloud

Job description

Adyen seeks a strategic Head of Support, EMEA to lead a 90+ person technical and operational team across the region. You will define the regional strategy, drive performance, and partner with Commercial, Product, and Operations to align on regional needs and feature readiness.

You’ll influence critical customer conversations, shape the support organization’s evolution, and ensure a scalable, best-in-class experience for large enterprise clients in the EMEA region.