Europe Head of Customer Insights & Industry Influence

Adyen; Amsterdam; On-site; EUR 120,000 - 180,000; Full time

Job summary

This is the company is seeking a Head of Customer Insights, Europe to elevate both our voice and merchant perspectives across payments. You will drive customer research, advisory boards, and executive engagement to shape European market strategy.

You will translate insights into market narratives and engage with regulators, card networks, and partners to influence the payments ecosystem. This role requires strategic storytelling and cross-functional leadership across Europe.

Qualifications

• 5+ years of hands-on domain experience in payments, acquiring, or merchant fintech.
• Regulatory & market fluency across European payment trends and rules (PSD3, open banking).
• Proven public speaker with keynote, panelist, or moderator experience.
• Customer research and insights to shape product strategy and roadmaps.
• Executive presence in engaging enterprise accounts and C-suite stakeholders.
• Ecosystem influence through industry forums and regulator engagement.

Responsibilities

• Develop and publish high-impact thought leadership content showcasing domain expertise.
• Lead executive conference speaking strategy and serve as a spokesperson at events.
• Partner with Marketing, PR and Communications to amplify brand across channels.
• Design and launch Customer Advisory Board and merchant feedback programs.
• Translate customer feedback into market strategy and product insights.

Skills

Public speaking

Executive presence

Cross-functional leadership

Storytelling

Industry influence

Job description

This is the company is seeking a Head of Customer Insights, Europe to elevate both our voice and merchant perspectives across payments. You will drive customer research, advisory boards, and executive engagement to shape European market strategy.

You will translate insights into market narratives and engage with regulators, card networks, and partners to influence the payments ecosystem. This role requires strategic storytelling and cross-functional leadership across Europe.