Europe Technical Support Engineer – Global Growth & Training

BYD EUROPE; Hoofddorp; On-site; EUR 42,000 - 55,000; Full time

Benefits offered by this job

Structured training

Mentorship

International environment

Career growth

Job summary

BYD Europe in Hoofddorp is seeking technically minded professionals from junior to medior levels to join our European technical service team. You will master the full technical support process under a senior team and contribute to high-quality customer service across the region.

Responsibilities include remote diagnostics, on-site support, training for new product launches, and collaboration with partners and workshops.

Qualifications

• Bachelor's degree in electronics, machinery, automation or computer science.
• Fluent English with strong cross-cultural communication.
• Minimum 1 year experience in technical support with strong learning and problem analysis skills.
• Reliable, team-oriented with resilience under pressure.
• Willingness to travel frequently across Europe.

Responsibilities

• Provide technical support to regional partner and workshop networks via service portals, remote diagnostics, and on-site visits.
• Participate in regional meetings, trainings, and seminars to improve service capabilities.
• Assist in organizing on-site technical training for new product launches.
• Collect fault data and report trends to help resolve quality issues quickly.
• Contribute to creation of technical notices and maintenance case reports.

Skills

English

Education

Engineering degree

Job description

BYD Europe in Hoofddorp is seeking technically minded professionals from junior to medior levels to join our European technical service team. You will master the full technical support process under a senior team and contribute to high-quality customer service across the region.

Responsibilities include remote diagnostics, on-site support, training for new product launches, and collaboration with partners and workshops.