Technical Support Engineer

BYD EUROPE; Hoofddorp; Presencial; EUR 42.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Structured training

Mentorship

International environment

Career growth

Descripción de la vacante

BYD Europe in Hoofddorp is seeking technically minded professionals from junior to medior levels to join our European technical service team. You will master the full technical support process under a senior team and contribute to high-quality customer service across the region.

Responsibilities include remote diagnostics, on-site support, training for new product launches, and collaboration with partners and workshops.

Formación

• Bachelor's degree in electronics, machinery, automation or computer science.
• Fluent English with strong cross-cultural communication.
• Minimum 1 year experience in technical support with strong learning and problem analysis skills.
• Reliable, team-oriented with resilience under pressure.
• Willingness to travel frequently across Europe.

Responsabilidades

• Provide technical support to regional partner and workshop networks via service portals, remote diagnostics, and on-site visits.
• Participate in regional meetings, trainings, and seminars to improve service capabilities.
• Assist in organizing on-site technical training for new product launches.
• Collect fault data and report trends to help resolve quality issues quickly.
• Contribute to creation of technical notices and maintenance case reports.

Conocimientos

English

Educación

Engineering degree

Descripción del empleo

About BYD

Our Purpose is to

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

Job Introduction

This position is open from junior to medior levels, aiming to cultivate technical support talents with an international perspective. You will deeply participate in the technical service system of the European region. Under the leadership of a senior team, you will quickly master the entire technical support process, accumulate regional technical service experience through practice, and provide professional support to partners and customers in the European market.

Job Responsibilities

• Responsible for providing technical support to our regional partner network and workshop network in the European region through service portals, remote diagnostics, on-site support and other methods. Learn, understand and respond to customers' technical needs and assist in providing solutions.
• Participate in regional regular visit plans, assist in organizing meetings, technical seminars and other activities between regional partners and the headquarters, and help continuously improve regional technical service capabilities.
• Cooperate with relevant teams in technical training execution, participate in the organization and implementation of on-site technical training for new product launches.
• Collect typical fault trends, latest and major fault information in the European region, report them in accordance with specifications, and assist in promoting the immediate resolution of quality issues.
• Contribute to preparation and release of technical documents such as technical notices and typical maintenance cases, and accumulate technical precipitation experience.
• Assist in handling regional special technical events, learn rapid response mechanisms, and participate in on-site support and technical research and analysis when needed.

What We Expect From You

• University degree majoring in related science and engineering fields such as electronics, machinery, automation, computer science, etc.
• Fluent in English with good potential for cross-cultural communication, other European languages are considered as a plus.
• The role is open from junior to medior levels, minimum 1 year work experience is required with strong interest in technical support work, strong learning ability, and problem analysis skills.
• Responsible, with good team spirit and pressure resistance.
• Technical background in new energy vehicles is preferred.
• Willing to travel frequently in Europe.

What You Will Get

• A systematic technical training system, one-on-one mentorship to quickly grow into a regional technical backbone.
• An international working environment, access to cutting-edge technologies and overseas markets, and accumulation of cross-border collaboration experience.
• A sound career development channel and diversified growth opportunities.

Location: Hoofdorp, Netherlands
Type of Employment: Full-time