Europe Technical Manager - Aftersales & Training Lead

Li Auto; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

Li Auto is seeking an experienced Technical Manager to lead technical support and capability development across the Benelux region, with support across Europe. You will act as the primary technical interface between dealers, service partners, headquarters, and regional teams to resolve complex issues.

You will be responsible for delivering technical training, developing documentation, and establishing aftersales standards citywide in Europe, while ensuring high repair quality and dealer

Qualifications

• Bachelor's degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or related technical discipline.
• Advanced automotive certifications are highly desirable.
• Minimum 5 years of experience in automotive technical support, diagnostics, field service engineering, or aftersales operations.

Responsibilities

• Provide technical support to dealer and service partner networks across the Benelux region.
• Investigate and resolve complex vehicle technical issues, including high‑voltage systems, electrical systems, software concerns, and mechanical repairs.
• Act as the escalation point for difficult diagnostic and repair cases.
• Support Vehicle Off Road (VOR) cases and other critical customer incidents.
• Coordinate technical issue resolution with headquarters engineering, quality, and product teams.
• Conduct root cause analysis and provide corrective action recommendations.
• Monitor field quality issues and identify recurring technical trends.

Skills

Fluent English

Dutch advantage

Strong diagnostic skills

Stakeholder management

Travel within Europe

Hands-on proactive

Customer-focused mindset

Cross-functional collaboration

Problem-solving

Presentation abilities

Education

Bachelor's in Automotive / Electrical Engineering

Advanced automotive certifications

Tools

OEM diagnostic tools

Technical information systems

Microsoft Office

Job description

Li Auto is seeking an experienced Technical Manager to lead technical support and capability development across the Benelux region, with support across Europe. You will act as the primary technical interface between dealers, service partners, headquarters, and regional teams to resolve complex issues.

You will be responsible for delivering technical training, developing documentation, and establishing aftersales standards citywide in Europe, while ensuring high repair quality and dealer