Warranty Specialist Benelux

Omoda & Jaecoo Nederland; Amsterdam; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based bonus

Job summary

Omoda & Jaecoo Nederland seeks an After Sales Warranty Specialist to establish and launch the warranty setup in the Benelux region. You will be responsible for daily warranty claim processing, ensuring accurate submission and compliance with policy standards.

You will review related documents, operate the claim system, and communicate with workshops and service teams to maintain complete documentation. Travel within the region is required as duties expand.

Qualifications

• Bachelor's degree or higher in a relevant field.
• 2+ years of experience in automotive after-sales.
• English proficiency; additional languages are a plus.
• Willingness to travel throughout the region.

Responsibilities

• Manage daily warranty claims in Benelux and ensure timely submission.
• Review repair orders, parts replacements and related documents for policy compliance.
• Operate the manufacturer's claim system including submission, tracking, and closure.
• Maintain clear communication with repair shops, service advisors, and parts departments.
• Track claim review results and handle cancellations, rejections, and additional documentation.

Skills

Warranty management

Leadership

Data analysis

English proficiency

Travel readiness

Education

Bachelor's degree or higher

Job description

As the After Sales Warranty Specialist, you will be instrumental in establishing and launching the warranty setup in Benelux region. Your responsibilities will include managing warranty claims.

Responsibilities

• Warranty and Claim Support - being responsible for the daily processing of vehicle warranty claims, ensuring timely and accurate submission of claims.
• Review repair work orders, parts replacements, and related documents according to the manufacturer's warranty policy and claim standards to ensure compliance with claim requirements.
• Being responsible for operating the manufacturer's claim system, including claim submission, status tracking, exception handling, and case closure.
• Maintain effective communication with the repair shop, service advisors, and parts department to ensure complete, accurate, and truthful claim documentation.
• Tracking the manufacturer's claim review results, promptly handling issues such as order cancellations, claim rejections, and requests for supplementary documentation to improve the claim success rate.
• Verify claim data, maintain claim ledgers, perform data statistical analysis, and compile relevant reports.
• Cooperate with the manufacturer in conducting claim audits, quality feedback, and warranty inspections to ensure compliance with manufacturer management requirements.
• Collect, organize, and provide feedback on quality issue information to support product quality improvement.
• Assist in conducting training on after-sales service policies, claim procedures, and related systems.

Requirements

• Education: Bachelor's degree or higher in a relevant field.
• Experience: Minimum of 2 years of experience in automotive after-sales operations
• Language Skills: Proficiency in English; additional languages are a plus.
• Flexibility: Willingness to travel throughout the region as required
• Strong Leadership: Demonstrated ability to lead and manage a service team effectively.

What We Offer

• Opportunity to lead market expansion in a fast-growing automotive environment
• Exposure to international projects and innovative mobility solutions
• Dynamic and entrepreneurial work environment
• Competitive base salary + performance-based bonus