ERP Success Manager - Hybrid (Hampshire)

SystemsAccountants Inc.; Boerdonk; Hybrid; EUR 53,000 - 59,000; Full time

Job summary

ERP Solutions Provider is seeking an experienced ERP Customer Success Manager to cultivate strategic relationships, drive software adoption, and maximise return on ERP investments for a portfolio of clients. The role combines customer success, account management, and hands-on project coordination.

You will lead reviews, identify expansion opportunities, support onboarding and training, and collaborate with sales and delivery teams to ensure measurable value and high satisfaction.

Qualifications

• Experience in customer success or account management.
• ERP systems knowledge preferred (Sage X3 / Intacct or similar).
• Strong stakeholder management and communication skills.
• Experience with CRM platforms and cross-functional teams.

Responsibilities

• Act as the primary contact for a portfolio of ERP customers and build trusted relationships.
• Lead regular customer reviews, identify opportunities and risks across accounts.
• Support onboarding, user adoption, training, and module implementations.
• Identify upsell and cross-sell opportunities and help optimise business processes.
• Gather feedback and track success metrics, coordinating with internal teams.

Skills

Customer success

Account management

Stakeholder management

Communication

Tools

CRM platforms

Job description

ERP Solutions Provider is seeking an experienced ERP Customer Success Manager to cultivate strategic relationships, drive software adoption, and maximise return on ERP investments for a portfolio of clients. The role combines customer success, account management, and hands-on project coordination.

You will lead reviews, identify expansion opportunities, support onboarding and training, and collaborate with sales and delivery teams to ensure measurable value and high satisfaction.