Customer Success Manager

SystemsAccountants Inc.; Boerdonk; Hybride; EUR 53 000 - 59 000; Plein temps

Résumé du poste

ERP Solutions Provider is seeking an experienced ERP Customer Success Manager to cultivate strategic relationships, drive software adoption, and maximise return on ERP investments for a portfolio of clients. The role combines customer success, account management, and hands-on project coordination.

You will lead reviews, identify expansion opportunities, support onboarding and training, and collaborate with sales and delivery teams to ensure measurable value and high satisfaction.

Qualifications

• Experience in customer success or account management.
• ERP systems knowledge preferred (Sage X3 / Intacct or similar).
• Strong stakeholder management and communication skills.
• Experience with CRM platforms and cross-functional teams.

Responsabilités

• Act as the primary contact for a portfolio of ERP customers and build trusted relationships.
• Lead regular customer reviews, identify opportunities and risks across accounts.
• Support onboarding, user adoption, training, and module implementations.
• Identify upsell and cross-sell opportunities and help optimise business processes.
• Gather feedback and track success metrics, coordinating with internal teams.

Connaissances

Customer success

Account management

Stakeholder management

Communication

Outils

CRM platforms

Description du poste

ERP Customer Success Manager

Employment Type: Permanent, Full Time

Location: Hampshire

Working arrangement: Hybrid (minimum three days per week in the office)

Salary: £45-50k plus commission (OTE up to £80k)

We are partnering with a growing ERP solutions provider seeking a Customer Success Manager to join their team. This is an excellent opportunity for a customer-focused ERP professional to build strategic client relationships, drive software adoption, and help organisations maximise the value of their ERP investment.

Role Responsibilities

• Act as the primary point of contact for a portfolio of ERP customers, building trusted relationships with key stakeholders and decision-makers.
• Lead regular customer reviews, proactively identifying opportunities, risks, and areas for improvement across customer accounts.
• Support customer onboarding, user adoption, training initiatives, and the implementation of additional software modules and solutions.
• Identify upsell and cross-sell opportunities while helping customers optimise business processes and achieve strategic objectives.
• Gather customer feedback, track key success metrics, and collaborate with internal teams to ensure an outstanding customer experience.

Required Experience

• Proven experience in Customer Success, Account Management, or a similar client-facing software or technology role.
• Strong understanding of ERP systems and business processes, ideally including exposure to Sage X3, Sage Intacct, or comparable ERP solutions.
• Excellent stakeholder management, communication, and relationship-building skills.
• Strong analytical and problem-solving skills, with the ability to identify customer needs and deliver effective solutions.
• Experience working with CRM platforms and cross-functional teams in a fast-paced software environment.