Enterprise Customer Success Leader

Red Hat, Inc.; Amsterdam; Hybride; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Red Hat in Amsterdam is seeking a Customer Success Executive to lead success planning with senior customer executives, Enterprise Architects, IT management and developers, ensuring customers realize value from Red Hat products and platforms.

You will collaborate with internal and external teams to develop proofs of concept and programs, oversee implementation projects, and remove blockers to deliver measurable outcomes.

Qualifications

• 5+ years in enterprise software from customer success, technical project management, or related roles.
• Experience with technical project planning and execution management.
• Strong communication skills in English and Dutch; ability to engage senior leaders.

Responsabilités

• Understand customers’ Red Hat portfolio, priorities, and success measures.
• Create and execute customer success plans with milestones and actions.
• Identify opportunities for increased consumption and plan deployment timelines.
• Develop migration and modernization roadmaps for workloads and apps.
• Lead discovery sessions to build plans and remove blockers for value delivery.
• Be the Voice of the Customer and connect with Engineering/Product teams.
• Manage issues to prove value of Red Hat technologies.
• Assess cloud readiness and deliver structured learning paths with partners.

Connaissances

Enterprise software

Customer success

Technical project management

DevOps concepts

Agile methodologies

English and Dutch

Public cloud experience

Travel 25%

Kubernetes/OpenShift

Outils

OpenShift

Kubernetes

AWS

Azure

GCP

IBM Cloud

Description du poste

Red Hat in Amsterdam is seeking a Customer Success Executive to lead success planning with senior customer executives, Enterprise Architects, IT management and developers, ensuring customers realize value from Red Hat products and platforms.

You will collaborate with internal and external teams to develop proofs of concept and programs, oversee implementation projects, and remove blockers to deliver measurable outcomes.