Enterprise SaaS Customer Success Manager, AI QA Platform

Klarent; Amsterdam; Remote; EUR 55.000 - 90.000; Vollzeit

Benefits dieser Stelle

Remote work possible

Zusammenfassung

Klarent is seeking a Customer Success Manager to ensure customers derive measurable value from our AI-driven testing platform. You will guide clients from onboarding through a long-term partnership, acting as the main contact and contributing to Klarent's growth.

You will onboard customers, help integrate Klarent into existing dev and QA workflows, monitor health, and lead tailored success plans while collaborating with product and engineering to resolve issues and advocate for customer needs.

Qualifikationen

• Proven experience in customer success or account management supporting enterprise or mid-market customers.
• Strong customer focus with a track record of driving high satisfaction.
• Ability to build long-term partnerships and drive retention.
• Solid analytical skills: interpret usage data and make data-informed recommendations.
• Excellent written and verbal communication in English and German.
• Experience in B2B SaaS, developer tools, QA, or test automation is a plus.

Aufgaben

• Onboard new customers and guide them through the full implementation process.
• Help customers integrate Klarent into their development and QA workflows.
• Monitor account health, analyze usage data, and identify opportunities to improve adoption and satisfaction.
• Lead customer meetings and build tailored success plans.
• Resolve customer issues with product and engineering.
• Advocate for customer needs internally.
• Create educational resources in German and English.

Kenntnisse

Customer success

Account management

German language

English language

Data analysis

Communication

B2B SaaS

Ausbildung

Bachelor's degree

Tools

CRM (HubSpot/Salesforce)

Jobbeschreibung

Klarent is seeking a Customer Success Manager to ensure customers derive measurable value from our AI-driven testing platform. You will guide clients from onboarding through a long-term partnership, acting as the main contact and contributing to Klarent's growth.

You will onboard customers, help integrate Klarent into existing dev and QA workflows, monitor health, and lead tailored success plans while collaborating with product and engineering to resolve issues and advocate for customer needs.