Customer Success Manager

Klarent; Amsterdam; Remote; EUR 55,000 - 90,000; Full time

Benefits offered by this job

Remote work possible

Job summary

Klarent is seeking a Customer Success Manager to ensure customers derive measurable value from our AI-driven testing platform. You will guide clients from onboarding through a long-term partnership, acting as the main contact and contributing to Klarent's growth.

You will onboard customers, help integrate Klarent into existing dev and QA workflows, monitor health, and lead tailored success plans while collaborating with product and engineering to resolve issues and advocate for customer needs.

Qualifications

• Proven experience in customer success or account management supporting enterprise or mid-market customers.
• Strong customer focus with a track record of driving high satisfaction.
• Ability to build long-term partnerships and drive retention.
• Solid analytical skills: interpret usage data and make data-informed recommendations.
• Excellent written and verbal communication in English and German.
• Experience in B2B SaaS, developer tools, QA, or test automation is a plus.

Responsibilities

• Onboard new customers and guide them through the full implementation process.
• Help customers integrate Klarent into their development and QA workflows.
• Monitor account health, analyze usage data, and identify opportunities to improve adoption and satisfaction.
• Lead customer meetings and build tailored success plans.
• Resolve customer issues with product and engineering.
• Advocate for customer needs internally.
• Create educational resources in German and English.

Skills

Customer success

Account management

German language

English language

Data analysis

Communication

B2B SaaS

Education

Bachelor's degree

Tools

CRM (HubSpot/Salesforce)

Job description

Klarent is an autonomous testing platform for web, iOS, and Android that helps engineering teams ship faster without compromising quality. Founded by ex-Google engineers, Klarent integrates intelligent AI agents directly into development workflows to automate end-to-end QA. Our agents understand applications, generate and run robust tests from natural language, and adapt as UI and logic evolve. Built as a multi-agent system, Klarent delivers scalable, low-maintenance automated QA that reduces repetitive work and improves test coverage. Our enterprise-grade platform is designed for teams seeking modern, AI-driven approaches to software quality.

Your Role

As Customer Success Manager, you'll make sure our customers achieve measurable value from Klarent. You'll guide them from their first onboarding to a long-term partnership, act as their main point of contact, and play a key role in shaping Klarent's growth.

What You'll Do

• Onboard new customers and guide them through the full implementation process
• Help customers integrate Klarent into their existing development and QA workflows
• Monitor account health, analyze usage data, and proactively identify opportunities to improve adoption, performance, and satisfaction
• Lead customer meetings and build and manage tailored success plans
• Resolve customer issues in close collaboration with product and engineering
• Advocate for customer needs internally
• Create educational resources (in German and English) and share best practices
• Support renewals and expansions through strong relationship management

What You Bring

• Proven experience in customer success, account management, or a similar role supporting enterprise or mid-market (Mittelstand) customers
• Strong customer focus and a track record of driving high customer satisfaction
• Ability to build long-term partnerships and drive customer retention
• Solid analytical skills: you interpret usage data, spot trends, and make data-informed recommendations
• Excellent written and verbal communication skills, with the ability to explain technical concepts in clear, accessible language
• Business-fluent German and excellent English
• Experience in B2B SaaS, developer tools, QA, or test automation is a strong plus
• Familiarity with the business culture and requirements of companies in the DACH region (e.g., data protection and GDPR) is an advantage
• Comfort working remotely in a fast-paced environment and collaborating closely with product, engineering, and sales
• Bachelor's degree in a relevant field or equivalent practical experience

We value diversity and welcome applications from all qualified candidates regardless of gender, background, religion, disability, age, or sexual orientation.