Enterprise CSM & AI Integrations Lead

Open; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Job summary

Open is an AI customer experience platform helping enterprise businesses automate support, outbound, sales, and understanding at scale. As a CSM, you will drive successful adoption, implement playbooks, and coordinate with engineering, support, and product to ensure a smooth post-sales experience.

You will onboard customers, manage API integrations, monitor health, and advocate for clients to guide ROI, renewals, and feature requests. CET hours, startup vibe, equity offered.

Qualifications

• Onboard enterprise customers and manage post-sales success.
• Experience integrating with ticketing systems and workflows.
• Experience with AI tools and prompt engineering is a plus.
• Ability to coordinate across engineering, support, and product teams.

Responsibilities

• Onboard customers and ensure successful platform implementation, serving as liaison between customers and engineering.
• Manage integrations with ticketing systems and workflows, establishing clear processes.
• Lead technical onboarding involving API integrations, system design, and data migrations.
• Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.
• Advise on security protocols, authentication, and infrastructure scaling best practices.
• Audit usage data to optimize platform performance and identify underutilized features.
• Translate technical documentation into training resources for non-technical teams.
• Conduct business review health checks to align product performance with client goals.
• Proactively monitor customer health to prevent churn and identify growth opportunities.
• Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.
• Advocate for customers by converting feedback into structured product feature requests.

Skills

Customer Success

SaaS

Enterprise software

CRM tools

API integrations

Project management

Stakeholder management

AI tools

Education

Bachelor's degree (Business/CS/Communications)

Tools

Salesforce

HubSpot

Workflow automation tools

Job description

Open is an AI customer experience platform helping enterprise businesses automate support, outbound, sales, and understanding at scale. As a CSM, you will drive successful adoption, implement playbooks, and coordinate with engineering, support, and product to ensure a smooth post-sales experience.

You will onboard customers, manage API integrations, monitor health, and advocate for clients to guide ROI, renewals, and feature requests. CET hours, startup vibe, equity offered.