Enterprise AI Success Manager: Onboarding & Integrations

Open; Amsterdam; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Equity

Full benefits

Top-of-market compensation

Job summary

Open is an AI customer support platform enabling enterprises to automate customer interactions at scale. As a Customer Success Manager, you will drive successful adoption and long-term value, coordinating across customers and internal teams to ensure smooth post-sales experiences.

You will lead technical onboarding including API integrations and data migrations, advise on security and scaling, and translate technical docs into training resources for non-technical users.

Qualifications

• 3–5 years in enterprise SaaS customer success onboarding post-sales relationships.
• Experience with CRM tools such as Salesforce or HubSpot and workflow automation.
• Experience using AI tools, including prompt engineering and AI-based integrations.
• Experience with project scoping, structured implementation processes, and onboarding playbooks.
• Experience coordinating across engineering, support, and product teams with senior stakeholders.
• Availability during CET business hours and willingness to support enterprise customers across time zones.
• Bachelor’s degree in business, communications, computer science, or related field is a plus.
• Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.

Responsibilities

• Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.
• Manage integrations with ticketing systems and workflows, and establish clear work processes.
• Lead complex technical onboarding involving API integrations, system design, and data migrations.
• Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.
• Advise on security protocols, authentication, and infrastructure scaling best practices.
• Audit usage data to optimize platform performance and identify underutilized features.
• Translate technical documentation into clear training resources for non-technical teams.
• Conduct business review health checks to align product performance with client goals.
• Proactively monitor customer health to prevent churn and identify growth opportunities.
• Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.
• Advocate for customers by converting feedback into structured product feature requests.

Skills

Customer Success

Enterprise SaaS

CRM tools

AI tools / prompt engineering

Project scoping

Stakeholder management

Education

Bachelor’s degree

Tools

Salesforce

HubSpot

Job description

Open is an AI customer support platform enabling enterprises to automate customer interactions at scale. As a Customer Success Manager, you will drive successful adoption and long-term value, coordinating across customers and internal teams to ensure smooth post-sales experiences.

You will lead technical onboarding including API integrations and data migrations, advise on security and scaling, and translate technical docs into training resources for non-technical users.