Enterprise CSM: AI-Driven Onboarding & Growth

Open; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Equity

Full benefits

Competitive compensation

Job summary

Open is an AI customer experience platform helping enterprise businesses automate support, outbound, sales, and customer understanding at scale. As a CSM, you will drive successful adoption, post-sales value, and long-term engagement across internal teams.

You will lead technical onboarding, integrations, and customer health monitoring while coordinating with engineering, product, and support to align goals and ROI.

Qualifications

• 3-5 years of Customer Success Manager experience onboarding enterprise customers and managing post-sales SaaS relationships.
• Experience with CRM tools and workflow automation.
• Experience with AI tools and integrations.

Responsibilities

• Onboard customers and ensure successful platform implementation, liaising between customers and engineering.
• Manage integrations with ticketing systems and workflows; establish clear processes.
• Lead complex technical onboarding involving API integrations and data migrations.
• Resolve escalations as primary technical contact; coordinate with engineering to fix bugs.
• Advise on security protocols, authentication, and scaling best practices.
• Audit usage data to optimize platform performance and identify underutilized features.
• Translate technical docs into training resources for non-technical teams.
• Conduct business review health checks to align product performance with client goals.
• Proactively monitor customer health to prevent churn and identify growth opportunities.
• Drive account growth by identifying expansion options and securing renewals.
• Advocate for customers by converting feedback into feature requests.

Skills

Onboarding & implementation

SaaS / customer success

API integrations

Stakeholder management

CRM tools (Salesforce/HubSpot)

AI tools / prompt engineering

Project scoping & playbooks

Cross-functional collaboration

Education

Bachelor's degree in business / CS / communications

Tools

Salesforce

HubSpot

Zapier / automation

Job description

Open is an AI customer experience platform helping enterprise businesses automate support, outbound, sales, and customer understanding at scale. As a CSM, you will drive successful adoption, post-sales value, and long-term engagement across internal teams.

You will lead technical onboarding, integrations, and customer health monitoring while coordinating with engineering, product, and support to align goals and ROI.