Enterprise Account Manager, DACH — AI-Driven Ecommerce

Jobgether; Netherlands; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

Jobgether, on behalf of a partner company, is seeking an Account Manager, DACH, based in the Netherlands to own a portfolio of enterprise ecommerce customers through onboarding, renewal and expansion.

You will build trusted relationships with senior stakeholders, translate business priorities into solutions, and collaborate with Sales, Success, Product and Engineering to drive measurable value and a high-quality customer experience.

Qualifications

• 3+ years of proven experience working with enterprise customers in Account Management, Customer Success, Sales, or a comparable SaaS role, ideally within ecommerce technology.
• Fluent German language skills are required, with the ability to communicate confidently with DACH-region customers.
• Proven experience identifying, mitigating, and managing customer risks across a portfolio in a proactive and structured manner.
• Strong track record of managing complex enterprise renewals and expansion opportunities from start to finish.
• Strong commercial and consultative skills, with the ability to communicate product capabilities and clearly articulate business and economic value.

Responsibilities

• Act as the strategic lead for a portfolio of enterprise clients, taking ownership of their overall experience from onboarding through renewal and expansion.
• Build and maintain strong relationships with customers, including senior and executive-level stakeholders, to understand their business goals, priorities, challenges, and success criteria.
• Translate customer objectives into relevant product strategies, use cases, features, and integrations that deliver measurable business value.
• Lead complex enterprise renewal and upsell cycles from beginning to end, clearly demonstrating product capabilities and business and economic value to stakeholders ranging from business champions to C-suite executives.
• Proactively identify, assess, and manage risks across the customer portfolio, ensuring potential issues are addressed in a timely and effective manner.
• Identify opportunities for account growth by educating customers on relevant new capabilities, use cases, and integrations.
• Lead and support effective Quarterly Business Reviews, ensuring alignment between customer objectives, performance, and available solutions.
• Maintain accurate internal account information and communicate customer health, needs, risks, renewal plans, and expansion opportunities across relevant teams.
• Collaborate cross-functionally with Sales, Customer Success, Solutions Engineering, Solutions Architecture, Data Science, Product, and Engineering teams to deliver against customer goals and timelines.
• Advocate for customers internally by sharing product feedback, use cases, business needs, and opportunities for customer advocacy and marketing engagement.

Skills

German language

Account management

Relationship building

Cross-functional collaboration

Sales & upsell

Job description

Jobgether, on behalf of a partner company, is seeking an Account Manager, DACH, based in the Netherlands to own a portfolio of enterprise ecommerce customers through onboarding, renewal and expansion.

You will build trusted relationships with senior stakeholders, translate business priorities into solutions, and collaborate with Sales, Success, Product and Engineering to drive measurable value and a high-quality customer experience.