Technical Account Manager, EMEA ISV, EMEA ISV

Amazon; Amsterdam; On-site; EUR 85,000 - 120,000; Full time

Job summary

Amazon is seeking a Technical Account Manager (TAM) for EMEA ISV to act as the principal technical advisor and voice of the customer across Compute, Storage, DB, Analytics, and more. You will drive adoption, guide incidents and risk management, and partner with Solutions Architects, Professional Services, and Sales to deliver value to Enterprise customers.

This role emphasizes customer obsession, operational health of AWS environments, and collaboration with leadership across startups to Fortune

Qualifications

• Experience with operational parameters and troubleshooting for multiple IT domains in a distributed systems environment.
• Experience in technical engineering.
• Bachelor's degree.

Responsibilities

• You’ll build solutions, provide technical guidance and advocate for the customer.
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
• Develop trusting relationships with customers, understanding their business needs and technical challenges.
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management.
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
• With a bias for action, you’ll proactively find opportunities for customers to gain additional value from AWS.

Skills

Operational troubleshooting

Technical engineering

AWS experience

Education

Bachelor's degree

Tools

AWS services

Job description

Technical Account Manager, EMEA ISV, EMEA ISV

Job ID: 10491529 | Amazon Web Services EMEA SARL, Dutch Branch

Join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless, GenAI, and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start‑ups to Fortune 500 enterprises.

As a TAM, you will help craft and execute strategies to drive customer adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, Cloud Front CDN, Bedrock and many more. Your technical acumen and customer‑facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade‑offs and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies, and enthusiastically keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

We are seeking individuals with strong backgrounds in I.T. operations and related areas such as Linux/Windows systems administration, DevOps, Data Analytics and more. The TAM is our centerpiece of value to our Enterprise Support customers, so if you wish to be at the forefront of innovation, come join us!

Key job responsibilities

• You’ll build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade‑offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you’ll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre‑launch planning
• Solve a variety of problems across different customers as they migrate their workloads to the cloud

Basic Qualifications

• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
• Experience in technical engineering
• Bachelor's degree

Preferred Qualifications

• Experience with AWS services or other cloud offerings
• Experience in internal enterprise or external customer‑facing environment as a technical lead
• AWS certification, such as, AWS Solutions Architect, or a similar cloud certification

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.