EMEA Customer Success Manager, Visual Collaboration (Hybrid)

Lucid; Amsterdam; Hybrid; EUR 60,000 - 76,000; Full time

Job summary

Lucid is seeking a Customer Success Manager to manage a strategic portfolio in the EMEA region from our Amsterdam hub. You will guide adoption of the Lucid Suite, collaborate with services teams, and drive value for customers across multiple industries.

The role requires strong communication, technical aptitude, and the ability to partner with executives. You will join a multidisciplinary team in a hybrid setup, with a focus on delivering outstanding customer outcomes in a fast-growing SaaS

Qualifications

• Bachelor's degree with strong academic performance.
• At least 2 years experience in CX, Consulting or similar customer-facing roles.
• Technical background or strong technical aptitude to become Lucid Suite expert.
• Excellent organizational skills with ability to manage multiple priorities.
• Strong written and verbal communication, including presenting to non-technical audiences.
• Proficient in using tools to manage customer relationships and ensure business continuity.
• Fluent in English.
• Must work in the EMEA HQ in Amsterdam, Netherlands (Hybrid: 2 days in office, Tue & Thu).

Responsibilities

• Develop deep understanding of the Lucid Suite and show how it fits customer workflows across various use cases.
• Create and implement strategies to drive ongoing adoption of the Lucid Suite.
• Build relationships with key contacts from individual contributors to executives.
• Collaborate with Professional Services to drive adoption through change management and awareness campaigns.
• Manage a portfolio of accounts, prioritizing engagement and coordinating multiple workstreams.
• Conduct regular business reviews to ensure customer satisfaction and ongoing adoption.
• Serve as the primary contact for key customers and address questions promptly.
• Lead cross-functional initiatives to improve customer experience and loyalty.
• Work with account teams and GTM leadership to improve internal processes and maximize value for customers.

Skills

Communication

Organizational skills

Relationship building

Presentation to non-technical audience

Technical aptitude

Education

Bachelor's degree

Tools

CRM tools

Job description

Lucid is seeking a Customer Success Manager to manage a strategic portfolio in the EMEA region from our Amsterdam hub. You will guide adoption of the Lucid Suite, collaborate with services teams, and drive value for customers across multiple industries.

The role requires strong communication, technical aptitude, and the ability to partner with executives. You will join a multidisciplinary team in a hybrid setup, with a focus on delivering outstanding customer outcomes in a fast-growing SaaS