EMEA Customer Success Architect for SaaS Adoption

lucidsoftware; Amsterdam; Hybrid; EUR 55,000 - 70,000; Full time

Job summary

Lucid Software is seeking a Customer Success Manager to drive adoption of the Lucid Suite within a portfolio of strategic accounts. The role focuses on building strong relationships, guiding customers through change management, and ensuring ongoing value realization across their workflows.

You will work with cross-functional teams, including Professional Services and GTM leaders, to align on customer goals and adoption strategies.

Qualifications

• Bachelor's degree or higher with strong academic record.
• At least 2 years in CX, consulting, or similar customer-facing roles.
• Technical background or strong technical aptitude to become Lucid Suite expert.
• Excellent organizational skills and ability to manage multiple priorities.
• Strong written and verbal communication, including presenting to non-technical audiences.

Responsibilities

• Develop deep understanding of the Lucid Suite and its use across customer workflows.
• Create and implement strategies to drive ongoing adoption of the Lucid Suite.
• Build relationships with key contacts across organizations and levels.
• Collaborate with Professional Services using change management and adoption campaigns.
• Manage a portfolio of accounts, prioritizing engagement and coordinating workstreams.
• Conduct regular business reviews to ensure satisfaction and drive value realization.
• Serve as primary contact for key customers and address questions promptly.
• Lead cross-functional initiatives to enhance the customer experience and loyalty.
• Collaborate with account teams to improve internal processes and maximize value from Lucid Suite.

Skills

Fluent English

Communication skills

Organizational skills

Independent worker

Technical aptitude

CRM tools

Education

Bachelor's degree

Tools

CRM tools

Job description

Lucid Software is seeking a Customer Success Manager to drive adoption of the Lucid Suite within a portfolio of strategic accounts. The role focuses on building strong relationships, guiding customers through change management, and ensuring ongoing value realization across their workflows.

You will work with cross-functional teams, including Professional Services and GTM leaders, to align on customer goals and adoption strategies.