Dutch-Speaking Customer Expert

CB Talents SP; Amsterdam; On-site; EUR 18,000 - 28,000; Full time

Job summary

A travel service company is seeking a Dutch-speaking Customer Expert in Amsterdam. The role focuses on supporting business partners through email and phone, handling ticketing, bookings, and travel services. Ideal candidates should have proficiency in Dutch and English, excellent communication skills, and a customer-centered approach. Additional qualifications include a degree or equivalent customer service experience, alongside strong PC skills and attention to detail. This is a fantastic opportunity to join a dynamic team in a growing sector.

Qualifications

• Dutch language proficiency (C1 or near-native) is mandatory.
• English proficiency (B2) is needed for training and internal communication.
• A college degree or high school diploma with customer service experience is required.
• Strong written communication and a customer-focused mindset.
• Advanced PC knowledge, including MS Office.
• Ability to multitask and manage complex requests efficiently.
• Strong attention to detail, especially for group bookings.
• Typing speed of at least 25 WPM with high accuracy.

Responsibilities

• Provide product guidance and support on the use of internal tools.
• Assist business partners with booking changes and cancellations.
• Handle ticket issuance and service bookings through the ticketing system.
• Process manual refunds and special travel requests.
• Manage group travel requests including quotes.
• Register miles/loyalty points for clients.
• Support special requests and provide comprehensive ticket assistance.
• Handle complex travel scenarios like booking changes.
• Handle complex travel scenarios such as voluntary booking changes and schedule adjustments.
• Track and follow up on requests using internal tools.

Skills

Dutch language proficiency (C1 or near-native)

English proficiency (B2 level)

Strong written communication skills

Customer-focused mindset

Advanced PC knowledge

Ability to multitask

Attention to detail

Typing speed of at least 25 words per minute

PC proficiency

Education

College degree or high school diploma with at least 6 months of customer service experience

High school diploma + 6 months CS experience

Tools

MS Office

Job description

About the Role

We are looking for a Dutch-speaking Customer Expert to join our team in Athens, Greece.

In this role, you will act as a key point of contact for business partners, travel agencies, and corporate clients, providing expert support related to bookings, ticketing, and travel services.

Most of your work will involve email communication (80%), with some phone interaction (20%), handling various partner requests and ensuring high-quality service.

Key Responsibilities

• Provide product guidance and support on the use of internal tools and web portals.

• Assist business partners with booking changes, cancellations, and refunds.

• Handle ticket issuance and service bookings through the ticketing system.

• Process manual refunds and special travel requests, including medical assistance.

• Manage group travel requests, including quotes and sales support.

• Register miles/loyalty points and support upgrade ticketing.

• Process name corrections and booking adjustments accurately.

• Support special requests and provide comprehensive ticket assistance.

• Handle complex travel scenarios such as voluntary booking changes and schedule adjustments.

• Track and follow up on requests independently using multiple internal tools.

Requirements

• Dutch language proficiency (C1 or near-native).

• English proficiency (B2 level) for training and internal communication.

• College degree, or high school diploma with at least 6 months of customer service experience.

• Strong written communication skills and a customer-focused mindset.

• Advanced PC knowledge, including familiarity with MS Office.

• Ability to multitask and manage complex requests efficiently.

• Strong attention to detail, especially for group booking support.

• Typing speed of at least 25 words per minute with high accuracy.