Dutch Speaking Solutions Consultant - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Nederland; On-site; EUR 25,000 - 32,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Free Relocation Concierge

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking a Dutch-speaking Solutions Consultant in Bulgaria to provide high-level support to its premium global clientele. The role emphasizes Dutch-language customer service, cross-functional collaboration, and a strong relocation package to Bulgaria.

Candidate must be fluent in Dutch, hold an EU passport, and bring experience in customer support or client-facing roles. English proficiency is required to collaborate within an international team.

Qualifications

• Dutch native or fluent proficiency required.
• EU passport holder for EU employment.
• Experience in customer support or client-facing roles preferred.
• Proactive problem-solver with a tech-friendly mindset.
• English language proficiency for international teamwork.

Responsibilities

• Deliver professional and efficient support to Dutch-speaking customers across various channels.
• Act as a brand ambassador, ensuring high-quality resolution of inquiries.
• Identify, troubleshoot, and solve complex user issues to maintain satisfaction.
• Document interactions accurately for seamless case management.
• Collaborate with cross-functional teams to improve service delivery and workflows.
• Maintain comprehensive product knowledge to provide accurate solutions.
• Participate in team meetings and training to uphold service standards.

Skills

Dutch language

Communication skills

Customer support

Problem solving

Team collaboration

English proficiency

Job description

Dutch Speaking Solutions ConsultantAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment, we facilitate exceptional career opportunities, including prestigious Dutch-speaking jobs within the dynamic Customer Support Services sector.

Job Overview

We are currently seeking a motivated professional for a Dutch Speaking Solutions Consultant position in Bulgaria to provide high-level assistance to our premium global clientele. This is an excellent opportunity for those looking to advance their career in the Customer Support Services industry while enjoying a world-class relocation experience.

Key Responsibilities

• Deliver professional and efficient support to Dutch-speaking customers across various communication channels.

• Act as a brand ambassador, ensuring high-quality resolution of inquiries within the Customer Support Services framework.

• Identify, troubleshoot, and solve complex user issues to maintain optimal satisfaction rates.

• Document all interactions accurately within the company database to ensure seamless case management.

• Collaborate with cross-functional teams to improve service delivery and internal workflows.

• Maintain comprehensive product knowledge to provide accurate solutions tailored to specific client needs.

• Participate in regular team meetings and training sessions to uphold our high-quality service standards.

• And Much More…

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this role.

• Valid EU passport (mandatory) for seamless employment within the European Union.

• Strong communication and interpersonal skills suited for a customer-centric industry.

• Proficiency in English to facilitate professional collaboration within our international team.

• Previous experience in Customer Support Services or a client-facing environment is highly valued.

• A proactive approach to problem-solving and a passion for technology.

• Competitive Monthly Salary.

• Fully Paid Training.

• Health Insurance.

• Fully Paid Relocation Package (flight, transfer, hotel) is included.

• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.

• Monthly Performance Bonus is included.

Life in Bulgaria

Choosing to pursue jobs in Bulgaria offers a unique blend of vibrant city life and stunning natural beauty. Bulgaria provides a welcoming atmosphere for expatriates, featuring a rich historical culture, a booming social scene, and a pleasantly temperate climate that enhances the overall quality of life.

For those considering relocation, Bulgaria is an ideal destination known for its affordable cost of living and high standard of lifestyle. With the support of our dedicated concierge, moving to Bulgaria becomes a seamless transition, allowing you to enjoy the delicious local cuisine and scenic landscapes from the moment you arrive.