Dutch Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Netherlands; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Fully Paid Relocation Package (flight,

Fully Paid Training on Fitbit products

Comprehensive Health Insurance

€1,500 Signing Bonus (one-time)

Job summary

Mercier Consultancy Group seeks a Dutch Speaking Fitbit Products Support Specialist to provide expert Dutch-language support for Fitbit wearables from Bulgaria. You will assist with device setup, syncing, firmware updates, and app troubleshooting, guiding customers toward a healthier lifestyle.

The role requires relocation to Sofia, a genuine interest in fitness technology, and the ability to work within our global BPO footprint.

Qualifications

• Native or fluent Dutch (spoken and written).
• Strong customer-service mindset and communication skills.
• Comfort with troubleshooting consumer electronics and wearables.

Responsibilities

• Provide high-quality technical and product support for Fitbit wearables in Dutch.
• Assist users with device setup, synchronization, firmware updates, and app troubleshooting.
• Educate customers on device features to promote a healthy, active lifestyle.
• Document user queries accurately in CX platforms.
• Stay updated on wearable tech developments and share precise recommendations.
• Collaborate with cross-functional teams to resolve complex issues and improve UX.

Skills

Dutch language

Customer support

Technical troubleshooting

Communication

Empathy-driven support

Tools

CRM software

Job description

Dutch Speaking Fitbit Products Support SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class global brands. We take pride in our ability to place high-performing individuals into rewarding international careers, ensuring professional growth and cultural enrichment for all our candidates.

Job Overview

We are currently looking for a passionate professional to fill the Dutch Speaking Fitbit Products Support Specialist position in Bulgaria. This role is a unique opportunity to join the dynamic Fitness & Wellness industry, where you will provide expert guidance to customers helping them track their health and achieve their fitness goals.

Key Responsibilities

• Provide high-quality technical and product support for Fitbit wearable devices in Dutch.

• Assist users with device synchronization, firmware updates, and application troubleshooting within the Fitness & Wellness ecosystem.

• Educate customers on the features of their devices to promote a healthier, more active lifestyle.

• Document user queries efficiently and maintain accurate records within our customer experience platforms.

• Stay updated on the latest developments in wearable fitness technology to provide precise product recommendations.

• Collaborate with cross-functional teams to resolve complex technical issues and improve the overall user experience.

• Contribute to the positive brand reputation of our client by delivering empathy-driven, professional support.

• Native or fluent Dutch (spoken and written).

• Valid EU passport (mandatory).

• Genuine interest in the Fitness & Wellness industry and a healthy, active lifestyle.

• Strong digital literacy and ability to troubleshoot consumer electronics.

• Excellent communication skills with a customer-centric mindset.

• Ability to relocate to Sofia for this Dutch Speaking Fitbit Products Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training on Fitbit products and support software.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) for all international hires.
• Monthly Performance Bonus linked to service quality.
• €1,500 Signing Bonus (one-time) for new hires.
• The opportunity to build a career while enjoying one of the best Dutch-speaking jobs in Europe.

Life in Bulgaria

Choosing to work in Bulgaria offers an incredible balance between professional development and a high quality of life. Bulgaria is renowned for its diverse geography, ranging from stunning mountain ranges to beautiful Black Sea coastlines, all accompanied by a Mediterranean-influenced climate. Among the various international roles available, jobs in Bulgaria provide a unique blend of historical charm and modern urban convenience, making it an ideal destination for professionals looking for an exciting change of pace.

Your relocation to Bulgaria will be seamless with our premium support package, allowing you to settle in quickly and experience the vibrant culinary scene and welcoming culture firsthand. Bulgaria remains one of Europe’s most affordable countries, ensuring that your lifestyle is not only fulfilling but also financially rewarding. Join our team in Sofia today and see why so many professionals are choosing to advance their careers in Bulgaria.