Dutch-Speaking Customer Success Consultant (Hybrid/Remote)

OpenUp; Amsterdam; Hybride; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

27.5 vacation days per year

ClassPass

Monthly home internet/phone allowance

Daily vegetarian lunch at office

Office yoga/meditation

Hybrid/remote work options

Company events

Family access to products

Résumé du poste

OpenUp is a fast-growing mental well-being platform seeking a Customer Success Consultant (Dutch speaking) to help clients grow and realize ongoing value from our services. You will manage strategic accounts, conduct QBRs, engage stakeholders, and collaborate with implementation and support teams to ensure a cohesive customer journey.

The role requires 3+ years in HR, sales, or customer-facing roles, fluent English and Dutch, and a proactive, high-energy mindset.

Qualifications

• 3+ years' experience in HR, Sales, Customer Service/Success or related role.
• Able to engage with and influence stakeholders at various levels.
• Ability to understand and leverage customer success metrics and engagement indicators.
• Ability to handle multiple projects and priorities in a dynamic environment.
• Strong project management and organizational skills.
• High energy with exceptional communication and interpersonal skills.
• Interest in leveraging AI to be effective and efficient in work.
• Background in mental health advocacy or related fields is ideal.
• Prior experience in a fast-paced, growth-oriented company is a plus.
• Fluent English and Dutch language skills are a must-have.

Responsabilités

• Strategic Account Management: Oversee the health and growth of customer accounts, focusing on long-term success and expansion.
• Quarterly Business Reviews (QBRs): Conduct QBRs, providing insights into ROI and aiding clients in developing business cases for extending their contracts.
• Stakeholder Engagement: Build relationships with executive sponsors and senior stakeholders, ensuring a multi-threaded approach within customer organizations.
• Customer Insights and Value Expansion: Regularly provide customers with actionable insights and demonstrate the tangible value of services, encouraging contract growth.
• Collaboration with Teams: Work closely with implementation consultants and support roles to ensure a cohesive customer journey.
• Account Responsibility: Take full ownership of customer accounts, ensuring overall success and satisfaction with OpenUp’s services.

Connaissances

Stakeholder engagement

Communication skills

Project management

Organizational skills

AI literacy

Mental health awareness

Dutch and English fluency

Description du poste

OpenUp is a fast-growing mental well-being platform seeking a Customer Success Consultant (Dutch speaking) to help clients grow and realize ongoing value from our services. You will manage strategic accounts, conduct QBRs, engage stakeholders, and collaborate with implementation and support teams to ensure a cohesive customer journey.

The role requires 3+ years in HR, sales, or customer-facing roles, fluent English and Dutch, and a proactive, high-energy mindset.