Dutch-Speaking Customer Solutions Specialist – Benelux

Sendcloud; Eindhoven; Hybrid; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Learning budget

Pension scheme

Dog-friendly office

Flexible hybrid model

Monthly commuting allowance

Company gym

Job summary

Sendcloud in Eindhoven HQ is hiring a Customer Solution Specialist for the Benelux region. You’ll be the primary Dutch-speaking contact for B2B merchants, handling onboarding questions, shipping escalations, and platform inquiries across calls, live chat, and tickets.

You’ll own your queue, translate technical details into actionable steps, and build deep knowledge of our carrier ecosystem. A clear growth path leads to QA, coaching, or process improvements in an international, hybrid environment.

Qualifications

• Professional proficiency in Dutch, both spoken and written.
• Strong multitasking across calls, chat and tickets.
• Based in the Netherlands and eligible to work in the region.
• Experience in a customer-facing role is a plus; attitude matters more than resume length.
• Able to learn new digital tools quickly.

Responsibilities

• Support Dutch-speaking merchants across calls, live chat, and tickets, resolving shipping, tracking, returns and platform issues.
• Guide customers through our platform, translating technical details into practical steps.
• Own your queue with urgency and accountability; treat every open ticket as a merchant waiting.
• Identify recurring pain points and elevate them to fix upstream issues.
• Build deep product knowledge across carrier ecosystem and integrations.
• Collaborate with Support team to share knowledge and raise overall service quality.

Skills

Dutch language

Multitasking

Ownership mindset

Customer focus

Job description

Sendcloud in Eindhoven HQ is hiring a Customer Solution Specialist for the Benelux region. You’ll be the primary Dutch-speaking contact for B2B merchants, handling onboarding questions, shipping escalations, and platform inquiries across calls, live chat, and tickets.

You’ll own your queue, translate technical details into actionable steps, and build deep knowledge of our carrier ecosystem. A clear growth path leads to QA, coaching, or process improvements in an international, hybrid environment.