Dutch-Speaking B2B Optical Customer Advisor

ESSILORLUXOTTICA GROUP; Zevenaar; On-site; EUR 28,000 - 38,000; Full time

Job summary

EssilorLuxottica Group in the Netherlands is looking for a Customer Service Executive to support our B2B optician customers. You will be the first point of contact, handle inquiries by phone, and help clients select the right products across lenses and eyewear.

The role values independence, active listening, and a professional, customer‑focused approach within a collaborative office. Dutch language ability is required, and an interest in optical products will help you succeed.

Qualifications

• Dutch speaker required.
• Interest in optical products (mix of optical lenses and eyewear frames).
• Independent, flexible, accurate, customer-oriented, and professional.
• Strong listening skills and ability to focus in a collaborative office environment.
• Motivation to take pride in your work.

Responsibilities

• As a Customer Service Executive, you are the first point of contact and sparring partner for our Optician customers (B2B).
• Handle customer inquiries by phone regarding all our products.
• Proactively approach customers and assist them in making the right choices for their clients.
• Ensure our customers receive the correct products.
• Inform customers about services, campaigns, trainings, and products.
• Proactively advise on marketing actions and training modules.

Skills

Customer service

Communication

Listening skills

Dutch speaker

Job description

EssilorLuxottica Group in the Netherlands is looking for a Customer Service Executive to support our B2B optician customers. You will be the first point of contact, handle inquiries by phone, and help clients select the right products across lenses and eyewear.

The role values independence, active listening, and a professional, customer‑focused approach within a collaborative office. Dutch language ability is required, and an interest in optical products will help you succeed.