Customer Service Executive - Netherlands

EssilorLuxottica; Zevenaar; On-site; EUR 32,000 - 42,000; Full time

Job summary

EssilorLuxottica in Zevenaar, NL, is seeking a Customer Service Executive to be the first point of contact for our optical product customers.

You will handle inquiries by phone, proactively assist opticians with product choices, inform clients about services and campaigns, and contribute to a collaborative team that aims to exceed customer expectations daily.

Qualifications

• Interest in working with optical products (lenses and eyewear).
• Independent, flexible, accurate and professional.
• Strong listening skills and collaborative work style.
• Motivated to take pride in your work.

Responsibilities

• Be the first contact for Optician customers (B2B) by phone.
• Handle customer inquiries about products.
• Advise customers to help select the right options.
• Inform about services, campaigns and trainings.
• Support marketing actions and training modules.

Skills

Optical products

Customer focus

Listening skills

Dutch & English

Job description

Customer Service Executive - Netherlands

Location: Zevenaar, NL

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

Your role:

The position of Customer Service Executiveoffers variety in your daily work, individual responsibility, independence, and of course, a great team atmosphere. You will join a team that supports each other and where (naturally) exceeding customer expectations is at the center of what we do!

Main responsibilities:

• As a Customer Service Executive, you are the first point of contact and sparring partner for our Optician customers (B2B)
• Handle customer inquiries by phone regarding all our products
• Proactively approach customers and assist them in making the right choices for their clients
• Ensure our customers receive the correct products
• Inform customers about services, campaigns, trainings, and products
• Proactively advise on marketing actions and training modules

Main requirements:

• Interest in working with optical products (mix of optical lenses and eyewear frames)
• Independent, flexible, accurate, customer-oriented, and professional
• Strong listening skills and ability to focus in a collaborative office environment
• Motivation to take pride in your work

#LI-RM1

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.