Customer Service Executive - Netherlands

ESSILORLUXOTTICA GROUP; Zevenaar; On-site; EUR 28,000 - 38,000; Full time

Job summary

EssilorLuxottica Group in the Netherlands is looking for a Customer Service Executive to support our B2B optician customers. You will be the first point of contact, handle inquiries by phone, and help clients select the right products across lenses and eyewear.

The role values independence, active listening, and a professional, customer‑focused approach within a collaborative office. Dutch language ability is required, and an interest in optical products will help you succeed.

Qualifications

• Dutch speaker required.
• Interest in optical products (mix of optical lenses and eyewear frames).
• Independent, flexible, accurate, customer-oriented, and professional.
• Strong listening skills and ability to focus in a collaborative office environment.
• Motivation to take pride in your work.

Responsibilities

• As a Customer Service Executive, you are the first point of contact and sparring partner for our Optician customers (B2B).
• Handle customer inquiries by phone regarding all our products.
• Proactively approach customers and assist them in making the right choices for their clients.
• Ensure our customers receive the correct products.
• Inform customers about services, campaigns, trainings, and products.
• Proactively advise on marketing actions and training modules.

Skills

Customer service

Communication

Listening skills

Dutch speaker

Job description

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible.

Your role:

The position of Customer Service Executive offers variety in your daily work, individual responsibility, independence, and of course, a great team atmosphere. You will join a team that supports each other and where (naturally) exceeding customer expectations is at the center of what we do!

Main responsibilities:

• As a Customer Service Executive, you are the first point of contact and sparring partner for our Optician customers (B2B)
• Handle customer inquiries by phone regarding all our products
• Proactively approach customers and assist them in making the right choices for their clients
• Ensure our customers receive the correct products
• Inform customers about services, campaigns, trainings, and products
• Proactively advise on marketing actions and training modules

Main requirements:

• Dutch speaker required
• Interest in working with optical products (mix of optical lenses and eyewear frames)
• Independent, flexible, accurate, customer-oriented, and professional
• Strong listening skills and ability to focus in a collaborative office environment
• Motivation to take pride in your work

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Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.